AGM - Retention & Collection

4 weeks ago

Patna, Bihar, India Vodafoneidea Full time
Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Circle - Priority Base Management

Job Level/ Designation

M2

Function / Department

Customer Service - BJO

Location

Patna

Job Purpose

- Consistent growth in post-paid base with adoption of postpaid value propositions
- Implement various Customer Centricity programs to impact & influence Customer Retention & Delight
- Create value through efficacy of campaign design, business value adds (campaign RoI, lead generation, plan upgrades, Health of Base)
- BE an eye & ear to internal stakeholders - Market level information and competition benchmarking to adapt / improve performance vs competition
- Priority base Churn & Retention targets along with DCCC, OBCC, RMs
- Healthy Engagement & Connect with Priority / HNI / VIP base along with cluster RMs

No of Positions

1

Key Result Areas/Accountabilities

- Base Management: Overall Churn/ Net add as per cluster targets with consistent improvement
- Penetration of Postpaid Value proposition to drive experience and delight
- Process & operational Compliance
- Digital Experience:
- BE an eye & ear to Business
- Campaign wise Retentions to be delivered as per the target
- Facilitating Priority Base Differential Servicing
- VIP base Reconciliation & Experience Management
- Need to plan and execute Outreach programs & Customer Connect

Core Competencies, Knowledge, Experience

- Understanding of customer life cycle, Regulatory norms & compliance
- Exposure & understanding of business IT system & provisioning platforms.
- Excellent communication & Exposure in high value customer handling
- MS office package

Must have technical / professional qualifications

Graduate with a minimum 5-7 years of experience in service provisioning roles & agency management

Who can Apply

Circle colleagues looking after Customer Retention can apply

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • AGM - Postpaid Marketing

    4 weeks ago

    Patna, Bihar, India Vodafoneidea Full time

    Job DescriptionVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...

  • AGM - Service Excellence

    3 weeks ago

    Patna, Bihar, India Vodafoneidea Full time

    Job DescriptionVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...

  • Regional Head Agency Partner Channel

    4 weeks ago

    Patna, Bihar, India Life Insurance Company Full time

    Job Description Roles and Responsibilities Own the Top line and bottom line targets of the Region Plan, monitor and review the branch performance in areas of Recruitment, Activation and New Business Premiums. Manage Advisor career progressions and create a pool of Premier Advisors Ensure Retention of Advisors by constantly engaging with them and...

  • territory manager mass retail patori samastipur

    3 weeks ago

    Patna, Bihar, India Airtel Full time

    Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.  Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the...

  • BUSINESS DEVELOPMENT HEAD- eB2B BUSINESS

    3 weeks ago

    Patna, Bihar, India Husk Power Systems Full time

    Job DescriptionPosition Objective:The Business Development Head for eB2B business is a senior management positionresponsible for strategy, growth and achievement of rapidly growing eB2Bappliances business. This is a P&L role, reporting to Director, Ecommerce. Huskaspires to grow exponentially in the eB2B space and become the market leader in itssegment by...

  • North America Controller

    3 weeks ago

    Patna, Bihar, India ENNOVI Full time

    About CompanyENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and manufacturing customized interconnect and high-precision system solutions for electric vehicles. We are fully dedicated to the mobility market with the agility to act at speed in realizing EV OEMs' needs, from product, process, and manufacturing, on a global...

  • Agm - Retention & Collection

    4 weeks ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 46519 - Location: Patna, IN - Function: Other - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • ▷ (Urgent) AGM - Retention & Collection

    4 weeks ago

    Patna, India Vodafoneidea Full time

    Job Description Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...

  • Agm - Area Sales

    2 weeks ago

    Patna, India Vodafone Idea Full time

    Job Req ID: 36361- Location: Patna, IN- Function: Sales and Distribution- About: **Role** Area Sales Manager (ASM) **Job Level/ Designation M2/Asst. General Manager **Function / Department** Sales & Distribution/Mass Distribution **Location** Patna - Bihar **Job Purpose** Plan and implement strategies to develop distribution infrastructure through...

  • AGM - Postpaid Marketing [Only 24h Left]

    4 weeks ago

    Patna, India Vodafoneidea Full time

    Job Description Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...

  • Regional Head Agency Partner Channel

    3 days ago

    Patna, India Life Insurance Company Full time

    Job Description Roles and Responsibilities Own the Top line and bottom line targets of the Region Plan, monitor and review the branch performance in areas of Recruitment, Activation and New Business Premiums. Manage Advisor career progressions and create a pool of Premier Advisors Ensure Retention of Advisors by constantly engaging with them...

  • Marketing Associate

    4 days ago

    Patna, India Qlass Edtech Full time

    **Job Description: Marketing Associate, Offline Marketing** **Job Title**: Marketing Associate, Offline Marketing **Department**: Marketing **Reports To**: Marketing Manager **Summary**: **Responsibilities**: Market and Business Development associate would be required to undertake day-to-day operations required to run the coaching as well as execute...

  • Academic Counsellor

    4 days ago

    Patna, India Qlass Edtech Full time

    **Job Description: Academic Counsellor** **Job Title**: Academic Counsellor **Department**: Academics **Reports To**: Academics Manager **Summary**: As the Student Counsellor, you will be the primary point of contact at Qlass Tech for our students. Your role will involve daily interaction with students, guiding them throughout their academic journey from...

  • Sales and Marketing

    3 weeks ago

    Patna, Bihar, India Dharatal Greens Pvt.Ltd. Full time

    **Job Summary**: **Key Responsibilities**: - **Leadership & Team Management**: - Lead, mentor, and manage a team of sales and marketing professionals, ensuring they are equipped with the tools, training, and motivation to succeed. - Foster a collaborative and high-performance team culture by setting clear goals, providing regular feedback, and encouraging...