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3 weeks ago

Bengaluru India Excis Compliance Full time

Job Description PLEASE NOTE - THIS IS A 12-MONTH CONTRACT ROLE (EXTENDABLE). WE'RE HIRING A NETWORK OPERATIONS LEAD AT BANGALORE, INDIA Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Network Operations Lead. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individuals achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us The Network Operations Lead is responsible for ensuring the stability, performance, and security of the company's network infrastructure. This role will oversee daily operations, lead a team of network engineers/technicians, and collaborate with cross-functional teams to drive network reliability and efficiency. The ideal candidate combines strong technical expertise with leadership skills and a proactive approach to problem-solving. Key Responsibilities - Lead, mentor, and manage the Network Operations team (L1L3 engineers). - Monitor and maintain enterprise network infrastructure (LAN, WAN, WLAN, firewalls, VPN, load balancers). - Oversee incident, problem, and change management processes. - Establish and maintain operational procedures, playbooks, and escalation paths. - Ensure 24/7/365 network availability with proactive monitoring and automated alerts. - Collaborate with security teams to enforce compliance with corporate standards and best practices. - Manage vendor relationships, service providers, and network contracts. - Perform capacity planning and propose network improvements. - Drive root cause analysis (RCA) for major incidents and ensure preventive measures are implemented. - Prepare performance reports, metrics, and dashboards for leadership. Requirements Required Qualifications - Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). - 7+ years of network engineering/operations experience, with at least 5+ years in a leadership role. - Strong knowledge of: - Cisco, Juniper, Fortinet, or equivalent network devices - Routing and switching protocols (BGP, OSPF, MPLS, STP, etc.) - Firewalls, VPNs, IDS/IPS - Network monitoring tools (SolarWinds, Nagios, PRTG, etc.) - Experience managing hybrid environments (on-prem + cloud: AWS, Azure, GCP). - Familiarity with ITIL processes (Incident, Problem, Change Management). - Excellent communication, leadership, and stakeholder management skills. Preferred Skills - CCNP, CCIE, JNCIP, or equivalent certifications. - Experience with automation tools (Ansible, Python, Terraform). - Exposure to SD-WAN, SASE, and modern cloud networking. - Background in highly regulated environments (finance, pharma, telco). Benefits - Competitive salary and benefits (health insurance). - Opportunities for continuous learning and certifications. - A collaborative and innovative working environment.

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