Executive - Customer Relation

3 weeks ago

Mumbai, Maharashtra, India Cushman Wakefield Full time
Job Description

We are seeking a highly organized and communicative Executive - Customer Relations to play a pivotal role in maintaining strong client relationships and ensuring efficient information flow. This role involves meticulous report preparation, presentation support, vendor management, and providing exceptional service to all visitors and stakeholders.

Roles and Responsibilities

- Reporting & Presentation Support:
- Prepare Daily reports, MIS (Monthly Management System), MMR (Monthly Management Report), and QBR (Quarterly Business Review).
- Assist clients in collating and preparing presentations.
- Ensure timely submission of MMR before the 7th of each month for the previous month.
- Ensure Daily/Weekly reports are submitted to the client on time.
- Client & Visitor Management:
- Give property tours & listings.
- Take care of visitors to the office premises by receiving and guiding them properly.
- Send calendar invites to respective stakeholders for MMR, QBR, etc.
- Take MOM (Minutes of Meeting) during meetings.
- Vendor & Contract Management:
- Discuss and assist the Facility Manager on a monthly basis regarding the vendor performance matrix.
- Keep and revise existing contracts with different vendors.
- Liaise with vendors on contract renewal.
- Compare, evaluate, and recommend vendors.

Skills

- Excellent communication skills both orally and in writing.
- Excellent interpersonal skills.
- Very good presentation skills.
- Ability to prioritize and plan effectively.
- Awareness of different media agendas.
- Should be very creative.

Qualifications

- Proven experience in customer relations, administrative support, or a similar role.

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