Executive

7 days ago


Navi Mumbai Mumbai City Mumbai, India Ergode IT Services Full time

Job Description Responsibilities: - Respond promptly to customer inquiries through various communication channels - Resolve customer issues professionally and ensure timely follow-up on escalated complaints - Provide detailed product or service information and assist customers with their requirements - Monitor customer feedback to identify trends and recommend service improvements - Collaborate with internal departments to ensure smooth communication and issue resolution - Maintain accurate and up-to-date customer records and documentation - Support training and onboarding of new customer service representatives - Participate in team discussions to enhance customer service processes and delivery standards - Track and report customer service metrics and suggest operational enhancements - Ensure alignment with company service quality standards and customer satisfaction goals



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