Training & Development Content Creation Supervisor

Before you apply to a job select your language preference from the options available at the top right of this page Explore your next opportunity at a Fortune Global 500 organization Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day We know what it takes to lead UPS into tomorrow people with a unique combination of skill passion If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level Training and Development Content Creation Supervisor Job Summary Are you passionate about creating engaging and effective training materials that help individuals and teams reach their full potential We are looking for a Training and Development Content Creation Supervisor to join our team and play a pivotal role in shaping our training programs As a Content Creation Supervisor you will be responsible for designing developing and curating training content to support our global Customer Care operations In this vital role you will be at the forefront of working with key stakeholders and creating cutting-edge content using the latest e-learning and other dynamic content creation tools to enhance the skills knowledge and productivity of our GBS phone center agents Aligned closely with the GBS process team your work will evaluate current training materials and processes to identify training gaps deficiencies agent skill set enhancements and opportunities to enhance existing material You will also focus on creating new material to enable our agents to acquire new knowledge and skills needed for exceptional customer engagements Key Responsibilities Content Creation Develop high-quality training materials including e-learning modules instructor-led virtual-led presentations videos and written guides that are engaging informative and easy to understand Needs Assessment Collaborate with subject matter experts and stakeholders to identify training needs and tailor content accordingly to effectively address those needs Curriculum Design Develop comprehensive training curricula that cover a range of topics ensuring a structured and progressive learning experience that participants can retain and apply Multimedia Integration Incorporate multimedia elements such as graphics animations and interactive elements to enhance the learning experience and engagement Evaluation and Improvement Continuously assess the effectiveness of training content through feedback and data analysis making improvements as needed to ensure the content remains up-to-date and relevant Compliance and Quality Ensure all training materials comply with relevant industry standards regulations and quality benchmarks Adaptability Stay up-to-date with the latest trends and technologies in training content development to keep our training materials fresh innovative and relevant MINIMAL Requirements Please Read Before Applying Instructional Design Expertise Apply your knowledge of adult learning theory and instructional design to create engaging instructional materials Identify learning gaps offer recommendations align training with business outcomes propose improvements and design and develop learning content Determine suitable measurements to assess learning effectiveness and outcomes Project Management Proficiency Develop project management plans and lead the implementation of basic projects with short durations requiring limited coordination and resources Support initiatives with precise project needs and cross-functional roles and responsibilities throughout the project life cycle Call Center Understanding Demonstrate an understanding of customer care contact centers and consider their impact on other parts of the business Develop solutions to enhance training learning within customer care contact center operations Technical Writing Skills Craft technical documents with the appropriate style detail grammar and organization considering the end-user s perspective and utilizing templates and job aids Additional REQUIRED MINIMUM Qualifications Please Read Before Applying A bachelor s degree in instructional design Instructional Technology Training and Evaluation or education is required Knowledge of adult learning principles and best practices in instructional design is required Proven experience developing training content including e-learning modules instructor-led virtual-led materials and written guides required Proficiency in content-authoring tools and software e g Articulate Storyline Articulate Rise Camtasia Cornerstone or other platforms is required Strong communication and collaboration skills to work effectively with subject matter experts and stakeholders Creative and innovative mindset with the ability to think outside the box Detail-oriented and organized with a focus on maintaining high-quality standards If you meet the minimum qualifications for this role you ll help shape the training landscape at UPS Global Business Services driving skill development and continuous improvement If you re passionate about creating impactful training experiences and ready to make a difference we encourage you to apply and join our innovative team Employee Type Permanent UPS is committed to providing a workplace free of discrimination harassment and retaliation