Network Engineer Team Lead

24 hours ago

Faridabad, India GEDU Services Full time

Duties and Responsibilities: - Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs). - Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes. - Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation. - Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems. - Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity. - Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner. - Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness. - Manage Develop & Deliver all Software/Tool/ technology and IT Infra Projects as per business needs Required Skills and Qualifications: - Excellent understanding of the Scrum and Agile Software Development Methodologies using tools like Atlassian JIRA/Confluence and Azure etc. - Proficient with MS Office Suite ( Specially MS xlsx, MS Doc and MS ppt, Visio) - Good decision-making considering the criticality of needs and trade-offs. - Practical experience with product development management. - Strong knowledge of Intune. Entra ID, Office 365. - Ability to prioritise the ITSM process. - Excellent understanding of the principles of End user-Support - Excellent communication, both written and spoken, for collaborating with different teams - Work well in small and huge teams - Knowledge of design IT & IS guidelines. - Technical background with knowledge of hardware/Software and SAS Application support - Good organizational skills - Creative and innovative thinking - Passionate about providing intuitive and excellent user experience. - Good team player - Prior experience of working with Global clients To know our Privacy Policy, please click on the link below or copy paste the URL on your browser: https://gedu.Global/wp-content/uploads/2023/09/GEDU-Privacy-Policy-22092023-V2.0-1.Pdf

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