Customer Success Manager

2 days ago

Mysore, India CIEL HR Full time

About the Role We are redefining corporate transportation with innovation safety and customer-first solutions We are seeking a dynamic CRM Customer Success Manager to drive customer engagement retention and revenue growth This role goes beyond handling customer service - it s about building long-term trust leveraging technology and creating memorable experiences for our clients Key Responsibilities Manage and optimize multi-channel communications calls emails WhatsApp chat etc for seamless customer engagement Convert qualified leads into bookings through consultative communication and relationship building Act as the primary point of contact for customers ensuring their needs are proactively identified and addressed Build long-term client relationships and ensure customer retention through personalized interactions and loyalty programs Leverage CRM platforms data analytics to track customer journeys measure satisfaction and drive improvements Design and execute customer engagement campaigns cross-selling up-selling loyalty initiatives Handle escalations with empathy speed and professionalism while ensuring resolution within defined SLAs Maintain detailed customer records including transactions feedback and preferences for business intelligence Collaborate with sales operations and technology teams to continuously improve the end-to-end customer experience Champion the Voice of Customer across the organization ensuring insights lead to innovation and growth Requirements Skills 5-7 years of proven experience in CRM customer success or client servicing mobility travel hospitality preferred Strong background in customer retention engagement and revenue growth strategies Hands-on experience with CRM tools data analytics and automation platforms Excellent communication presentation and active listening skills with a customer-first mindset Demonstrated ability to cross-sell up-sell services and meet revenue targets Strong problem-solving skills with the ability to remain calm and professional under pressure Ability to multitask prioritize and manage complex client accounts effectively Passionate about delivering memorable customer experiences and driving loyalty

  • Program Success Manager

    4 weeks ago

    Mysore, Karnataka, India Kidvento Education and Research Full time

    Company: Kidvento Education and ResearchPosition: Program Success ManagerLocation: HyderabadExperience: 1+ YearRoles and Responsibilities:- As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.- Offer...

  • Program Success Manager

    4 weeks ago

    Mysore, Karnataka, India Kidvento Education and Research Full time

    Company: Kidvento Education and Research Position: Program Success Manager Location: Hyderabad Experience: 1+ Year Roles and Responsibilities: As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and...

  • Program Success Manager

    4 weeks ago

    Mysore, Karnataka, India Kidvento Education and Research Full time

    Company: Kidvento Education and ResearchPosition: Program Success Manager Location: HyderabadExperience: 1+ YearRoles and Responsibilities: As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.Offer...

  • ▷ High Salary! Customer Success Manager, Us, Rbs

    2 weeks ago

    Mysore, India Amazon Full time

    DESCRIPTION More than 300 million customers shop in Amazon s store and every day customers browse purchase and review products sold by third-party sellers right alongside products sold by Amazon Since 2000 Amazon has offered this remote shelf space to individuals and companies of all sizes helping them reach hundreds of millions of customers build...

  • Customer Service Representative

    4 weeks ago

    Mysore, Karnataka, India Intuvia Technologies Full time

    Job Title: Customer Service Representative (US Clients)Location: Remote, INDIATimings: 6:30 pm to 3:30 am IST (US Shift)Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional...

  • store manager

    3 days ago

    Mysore, Karnataka, India Reliance Retail Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job Description: Apparel Store Manager-We are in search of a dynamic and highly effective Apparel Store Manager to motivate and lead a team of young, energetic and fashion forward workforce. The ideal candidate should have a strong academic foundation, including a Bachelor's degree, with a preference for individuals with a professional degree in Business...

  • Area Service Manager

    3 days ago

    Mysore, Karnataka, India Paytm Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About the...

  • Technical Project Manager

    3 weeks ago

    Mysore, Karnataka, India BrightEdge Full time

    Do you enjoy working with the latest web technologies? Are you passionate about a career in Project Management? If so, we need to talkAs the industry pioneer behind Content Performance Marketing, BrightEdge thoroughly redefined the concept of search engine optimization (SEO) by developing an award-winning platform that precisely measures and optimizes...

  • Customer Support Executive

    3 days ago

    Mysore, Karnataka, India Gravitygrid Technologies Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Responsibilities:* Provide timely solutions within guidelines* Maintain high customer satisfaction ratings* Manage international customer queries via phone & email

  • Assistant Manager

    1 day ago

    Mysore, Karnataka, India Klüber Lubrication Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.Klüber Lubrication, a company...