Field Engineer

Job Description Job Title: Field Engineer (Service) Compensation: 2.8 LPA(23,700 Monthly CTC) (CTC PF deduction included) In hand 2.4(20,086 In hand Monthly) Locations: 1. Jharkhand - Ranchi 2. Jammu & Kashmir - Jammu 3. Telangana - Hyderabad 4. Andhra Pradesh - Vishakhapatnam 5. Tamil Nadu - Coimbatore 6. Kerala Kochin 7. Rajasthan Jaipur 8. Karnataka Bangalore 9. Chandigarh 10. Gujarat Ahmedabad 11. Assam Guwahati Educational Qualifications: ITI or Diploma in Electrical or Electronics Engineering Experience Requirements: 1. 12 years of hands-on experience in field service or project execution in electrical/electronic domains. 2. Experience in the Electric Vehicle (EV) sector is a strong advantage. 3. Familiarity with charger installation, commissioning, troubleshooting, and maintenance is preferred. Key Skills & Competencies: 1. Good understanding of electrical systems, safety protocols, and service quality standards. 2. Proficient in using MS Excel, CRM/ticketing platforms, and basic project tracking tools. 3. Strong communication and interpersonal skills. 4. Ability to work independently, take initiative, and manage time effectively. 5. Technically sound with a hands-on approach to problem-solving. Other Requirements: 1. Willingness to travel extensively within the assigned state or districts. 2. Ability to coordinate effectively with customers, dealers, field technicians, and internal teams. 3. Willing to work in a fast-paced environment and manage service SLAs. 4. Candidate must know Regional Language, proficient in excel, must have valid driving license and good communication skills. Key Responsibilities: 1. Execute end-to-end field service operations for charger systems in the assigned state or districts. 2. Coordinate with local dealers and service partners for prompt support and issue resolution. 3. Maintain detailed records of service activities, ticket status, and daily field reports. 4. Provide timely updates to customers and internal teams; manage service turnaround times (TATs). 5. Ensure all work complies with safety standards and service-level agreements (SLAs). 6. Support in installation, preventive maintenance, and on-site troubleshooting of charger infrastructure. 7. Escalate major issues or delays to the Regional Manager or central support team when necessary. 8. Assist in spare parts management and local inventory coordination. Company Description IMZ Corporate is a next-generation Internet of Things (IoT) technology business based in India, specializing in secure logistics, tracking, and tracing. The company provides innovative solutions like digital e-locks, vehicle tracking systems, IoT sensors, load sensors, RFID-based asset tracking systems, digital and analog fuel rods, access control systems, and CCTV cameras. IMZ offers comprehensive services, including supply, installation, deployment, integration, project go-live, and turnkey solutions. Their products and services aim to enhance business value through innovation and efficiency. Role Description This is a full-time on-site role for a Field Engineer based in Coimbatore. The Field Engineer will be responsible for providing field service, troubleshooting, and technical support for IoT and technology solutions. Responsibilities also include deploying, maintaining, and monitoring installations, ensuring timely project execution, and managing assigned projects effectively. The individual will interact with clients, provide technical guidance, and maintain communication to ensure quality service delivery. Qualifications - Proficiency in troubleshooting and resolving technical issues efficiently - Strong communication skills for engaging with clients and team members - Ability to perform field service and provide onsite support for installations and maintenance - Experience in technical support and handling deployment challenges - Project management skills to ensure timely execution and quality of assigned projects - Quick adaptability and problem-solving ability in a dynamic work environment - Bachelor's degree in engineering, electronics, or a related technical field is preferred - Prior experience in IoT implementations or similar technology-driven roles is a plus - Willingness to travel for on-site operations when required PleasenoteonlyLocalcandidatesandimmediatejoinersarepreferablewithgoodcommandonregionallanguage. InterestedcandidatespleasesharetheirCVson[Confidential Information]