Jewelry Store Manager Luxury

3 weeks ago

Noida, India Weekday AI Full time

This role is for one of the Weekday's clients

Salary range: Rs 1200000 - Rs 1500000 (ie INR 12-15 LPA)

Min Experience: 5 years

Location: Noida

JobType: full-time

We are seeking an experienced and dynamic Store Manager to lead operations at a luxury jewellery boutique in Noida. This role requires a results-driven leader who can inspire a high-performing team, deliver exceptional customer experiences, and drive both sales and operational excellence in line with luxury retail standards.

Requirements

Key Responsibilities

1. Store Operations Management

- Oversee daily store operations to ensure smooth, efficient, and customer-centric experiences.
- Ensure adherence to SOPs, retail protocols, and regulatory requirements.
- Manage in-store visual merchandising in alignment with brand aesthetics and seasonal themes.
- Conduct regular audits for hygiene, stock accuracy, compliance, and security.

2. Sales & Performance Management

- Drive category-wise sales performance and consistently achieve monthly revenue targets.
- Monitor KPIs such as conversion rates, average ticket size, and walk-in trends to optimize sales.
- Implement strategies to enhance customer retention and repeat business.
- Partner with merchandising teams for stock planning and replenishment.

3. Team Leadership & Training

- Lead, mentor, and motivate the store team, including RSOs, cashiers, greeters, and support staff.
- Conduct ongoing training to strengthen product knowledge, selling skills, and service excellence.
- Support career development planning and evaluate team performance regularly.

4. Customer Experience Excellence

- Ensure every client interaction reflects luxury brand standards.
- Handle escalated customer concerns with empathy and professionalism.
- Foster a “Customer First” culture across the team.
- Use customer feedback to drive continuous improvements in store satisfaction.

5. Inventory & Loss Prevention

- Oversee daily stock management, including opening, closing, transfers, and reporting.
- Collaborate with procurement and vendors to ensure optimal stock levels and minimize dead stock.
- Implement and monitor loss prevention measures, training staff on safety and security protocols.
- Supervise locker security and stock transfer processes.

Key Skills & Competencies

- Proven leadership and team management skills.
- Passion for luxury retail, customer service, and jewellery.
- Strong analytical abilities with a deep understanding of KPIs and retail metrics.
- High attention to detail, organizational efficiency, and business acumen.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficiency with POS and inventory management systems.

Qualifications & Experience

- Bachelor’s degree (preferred: Retail Management, Business, or related).
- Minimum 5 years of retail experience, including at least 2–3 years in a managerial role (luxury retail or jewellery preferred).
- Fluency in English and local language (Hindi for Noida/Delhi, Kannada for Bengaluru).
- Flexibility to work weekends, holidays, and extended hours as required.

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