IT Lead

2 weeks ago

Mumbai, India Emeritus Full time

IT Lead - Campus Infrastructure (Daskalos) Reports to: Head of IT Infrastructure • Location: India (multi-city travel - Mumbai, Bangalore, Delhi) Role Summary Hands-on owner for end-to-end campus IT buildouts and steady-state operations. You'll be the on-site technical lead across networking, Wi-Fi, AV/classroom tech, security systems, identity/endpoints, and run-ops-driving quality, timelines, and day-one readiness. Responsibilities Build & Commissioning - Run site surveys; review HLD/LLD; coordinate MEP/fit-out; produce BoM/BoQ deltas. - Oversee racks/IDF/MDF, structured cabling (TIA/EIA), labeling, copper/fiber certification, UPS/power, and env sensors. - Lead cutover planning, test plans/UAT, soak tests, and acceptance signoffs. Network, Wi-Fi & Security - Deploy/operate L2/L3 switching, SD-WAN CPE, firewalls, VPNs, NAC/802.1X, VLANs/QoS. - Wi-Fi design validation (heatmaps, AP placement, RF tuning, capacity planning, captive portal). - Implement segmentation and baseline hardening; integrate with SIEM/NMS. Classroom AV & Campus Systems - Install/maintain classroom AV, lecture capture, room schedulers, digital signage. - Coordinate access control/CCTV/VMS and emergency paging integration with IT network. Identity, Endpoints & Services - Build images; manage MDM/UEM (Intune or equivalent), printers, and shared devices. - Support SSO (SAML/OIDC) and directory (AD/Entra ID) integrations with LMS/SIS/library systems. - Own backup/restore runbooks for campus services; participate in DR tests. Operations, Quality & Vendors - Run daily ops: monitoring (NMS/logs/SIEM), patching, capacity, asset/CMDB updates. - Drive SLA reporting, problem/RCA, and continuous improvement. - Direct SI/OEM/ISP/AV partners on-site; verify deliveries vs. BoQ; manage punchlists and RMAs. - Produce clear documentation: as-builts, configs, diagrams, runbooks, and change records. Key Objectives (First 6-12 Months) - Commission day-one IT for assigned campus(es) on schedule and within budget. - Achieve 99.9% uptime for core services; P1 MTTR 60 min. - Validate 100% teaching-space Wi-Fi ( -67 dBm, target throughput/latency per design). - Stand up ITIL-aligned operations (incident/change/problem), monitoring, and documentation. - Close build punchlists and audit findings within 30 days. Required Experience & Qualifications - 6-10+ years hands-on IT infrastructure; at least one greenfield campus or large office (1,000+ users) setup in India. - Deep technical breadth across: - Networking: routing/switching, SD-WAN, firewalls, VPN, NAC/802.1X, QoS, segmentation. - Wi-Fi: survey & design tools (e.g., Ekahau), RF tuning, capacity modeling, validation. - AV/Security: classroom AV (Crestron/Extron or similar), CCTV/VMS, access control basics. - Identity/Endpoints: AD/Entra ID, SSO (SAML/OIDC), Intune/UEM, imaging, GPO. - Ops/Observability: ITSM (ServiceNow/Jira), NMS (PRTG/SolarWinds/Aruba Central/DNA), SIEM basics. - Strong ownership, initiative, and quality orientation; excellent documentation and communication. - Certs (preferred): CCNP (or CCNA + strong experience), CWNA/CWDP, ITIL Foundation; NSE4/PCNSA, MD-102, or VCP are pluses. - Bachelor's in Engineering/CS or equivalent experience.

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