Customer Support Engineer/ Service Engineer

3 weeks ago

Kolkata, West Bengal, India Trustegic Full time
Job Description

Skills:
Should be well versed with service report writing, reading parts catalogue, preparing parts recommendations., Knowledge of all Kind of Tools and working., Knowledge of hydraulic circuits and electrical circuit diagram., Ability to work independently and in a team environment., Valid driver&aposs license and willingness to travel to client sites., Palfinger Knuckle Boom Cranes & Aerial Platforms, Service Background in Backhoe Loader, Hydra Cranes, Tippers, Heavy Equipment, , Wheel Loaders Etc.., Manitou Telehandler / Skid Steer / Aerial Platform,

Industry: Engineering

Location with no of Position: Kolkata- 02, Jamshedpur- 01, Bhubaneshwar- 01

Benefits: PF, Gratuity, Family group medical facility, Accidental insurance, Leave Encashment, Yearly Performance incentive & appraisal

Qualification: Diploma/ITI -Mechanical/Automobile/Electrical Engineering

Industry Background: Service Background in Backhoe Loader, Hydra Cranes, Tippers, Heavy Equipment, , Wheel Loaders Etc..

Production & Brand To Be Handled

- Palfinger Knuckle Boom Cranes & Aerial Platforms
- JCB Access Eqpt. (Scissor Lift & Aerial Work Platform)
- Manitou Telehandler / Skid Steer / Aerial Platform

Skills

() Should be well versed with service report writing, reading parts catalogue, preparing parts recommendations.

() Should be willing to travel extensively at various sites.

() Knowledge of all Kind of Tools and working.

() Knowledge of hydraulic circuits and electrical circuit diagram.

() Ability to work independently and in a team environment.

() Valid driver&aposs license and willingness to travel to client sites.

Responsibilities

Perform inspections, preventive maintenance, and repairs on Palfinger

Cranes and Manitou Telehandlers, JCB Access Equipments

Conduct repairs and parts replacements, adhering to manufacturer

guidelines and safety protocols.

Provide technical assistance and guidance to clients and operators to

maximize crane performance, including on-site support and remote

troubleshooting.

Maintain detailed records of service and maintenance activities, including

service reports, parts usage, and equipment history.

Build strong relationships with clients, addressing their concerns and

providing excellent customer service, and acting as a trusted advisor for

crane-related issues.

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