Senior Customer Support Engineer

2 weeks ago

Kolkata, West Bengal, India Danaher Corporation Full time
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Senior Territory Service Engineer for Beckman Coulter Diagnostics is responsible for installing and maintaining instruments and systems in a laboratory environment and providing basic operational training at installation. He/she will need to provide effective product and customer support by ensuring timely execution of Preventive Maintenance (PM) & Modifications (MOD's), resolution of breakdowns by own capacity or by seeking timely support for difficult product issues avoiding unnecessary down time. He/she also needs to adhere to field service policies, procedures and standards as defined by the organization. Ensuring excellent customer relationship and willing to travel within the territory, often at short notice, are common expectations from the role.
This position is part of the Service Department located in Delhi and will be Fully Remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Service Team-North India and report to the State Service Manager, responsible for managing service professional handling the National Capital Region of Delhi and surrounding areas. If you thrive in a challenging, passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization-read on.
In this role, you will have the opportunity to:
· Grow along with a leading IVD segment organization
· Provide on-site support for our instruments which will lead to advancing healthcare and patient support
· Interact with our team of service professionals and other cross function team enhancing knowledge and customer relationship skills.
The essential requirements of the job include:
· Education
Diploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)
· Experience along with Background and functional Knowledge.
Three + years on any type of with Basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay), Should have knowledge of Networking and Interface related issues. Should be able to work with MS-Office, MS-Teams and networking basics
· Problem Solving Skills
Can logically resolve or troubleshoot in times of crisis and leverage expert help. Must have good verbal and written communication skills, preferably in English language.
It would be a plus if you also possess previous experience in:
· Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.
· Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.
· Ability to coordinate and collaborate with other functions to achieve client delight.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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