Process Associate

4 weeks ago

Kolkata, West Bengal, India Wipro Full time

for UHG CS - A4ME - CHATFunction OperationsJob Associate - A4ME- ChatLocation Kolkata West BengalReporting to Team Leader United Health GroupCandidate SpecificationsMust Any undergraduate graduate post graduate diploma or equivalent Very Good written communication skills Previous experience in the health care processing chat process is preferred Experience of 1-2 years if not fresher willing to work with all parameters Age between 18 yrs - 45 yrs Residing in transport boundaries Willing to work in night shifts a late evening shifts Good to Have Call Center Chat Experience Critical Skills Required Typing speed 30 wpm Basic computer knowledge with proficiency in keyboard skills especially with numbers Ability to use the phone system Customer Service and chat email soft skills Knowledge of Products Knowledge of Procedures Familiarity with the computer basics Good logical and analytical skills Principal Job Responsibilities Quickly and accurately performing multi-tasks like documenting information seeking information problem solving and updating by researching on data Demonstrate strong work ethics by maintaining confidentiality of information Answer client chats and assist customers with immediate response support needs handle route accordingly delivering support for all customers Log Customer calls chats Provide first level support on medical insurance related queries using documented procedures Identify and provide input on unique or recurring customer problems Ensure proper escalation procedures Ability to learn and apply detailed procedures Working effectively as a team member and facilitate cooperative environment Selection Procedure Candidates to undergo typing test and qualify as per the requirement stated above Candidates must undergo a business writing skill assessment that will include basic comprehension English writing skills Post clearing the written English assessment the candidate will be interviewed by the Ops team two rounds for final decision Redeployed employees too will have to go through the written English assessment and Ops interview rounds Any deviation to the above will be on process head approval only Inbound and Outbound Chat

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