L2 - Network & Security 1

Position L2- Network Security O M Work Location Delhi Pune Scope Provide subject matter expertise for the 24x7 operational support for network component Routers Switches WAN Accelerators Load Balancers etc installation management configuration and troubleshooting expertise inclusive of passive components To provide expertise for configuration management and troubleshooting Security Infrastructure components like Firewalls IDS IPS etc Maintaining Service Level Agreement SLA or OLA Operational Level Agreement of highest standards and Turn-Around Time TAT as agreed Technical Skills Expert level skills in configuring troubleshooting of Network devices LAN Switches Router Load Balancers Preparing the Hardening Guidebook and necessary automation tool-kit Also carryout hardening of the network devices as per the laid guidelines In-depth knowledge and experience in configuring troubleshooting of Security devices Firewalls IDS IPS Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup etc applicable for Disaster Recovery scenarios with pre-defined RTO RPO Configuration of routing switching protocols like BGP OSPF STP RSTP etc and troubleshooting of the same Integration with Infrastructure Components like Active Directory AD LDAP AAA Radius NTP Domain Name Service DNS Logging Servers etc Expert level knowledge of IP addressing schemes IPv4 IPv6 Knowledge of log co-relation engines methodology would be an advantage Should have worked in Remote Management environment using tools Responsibilities The key responsibilities are highlighted below The candidate is expected to build deploy configure manage troubleshoot the LAN WAN network using the skills mentioned along with configuration for high availability Also carryout hardening of the devices as per the laid guidelines Primary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out Expected to provide advance level of support to be provided for ensuring that the SLA OLA TAT parameters are met Required to be knowledgeable in other Infrastructure components like AD LDAP AAA Radius NTP Domain Name Service DNS Logging Servers etc and TCP IP concepts in order to assist in pinpointing problems that may or may not involve the network operations Required to be versed with various eco-system software packages mentioned above for such activities as monitoring configuration and troubleshooting as well as remote management Expected to coordinate for repairs replacements patches or upgrades of hardware software with third party vendors OEMs and business partner in order to minimize impact to SLA by following Material Management Movement processes if required Expected to assist in troubleshooting connectivity failures which impact services like Monitoring Backup etc Expected to provide inputs for Shift-wise Daily Weekly Monthly reporting requirements in addition to the Asset Management record updation modification requirements Expected to prepare RCA reports and suggest mitigation strategies Requirements Should have technical OEM certifications for Network Security products or technologies Routers Switches Load Balancers WAN Accelerators Firewalls IDS IPS VPN Gateways etc Knowledge or experience of using Enterprise Service Management tools for automated testing Monitoring for OS Network Applications etc Event correlation engines Service desk ITIL compliance workflow and Self Service etc Exposure to technologies like Cisco ACI FTD firewalls load balancers Demonstrated problem solving skills strong conceptual and analytical skills along-with ability to work as an effective team member Excellent verbal and written communications skills Soft skills Interpersonal relationship management Time Management Who Can Apply B E B Tech in Electronics Computers IT Electronics Telecommunication or other relevant streams Experience of 7 to 10 Years in the field of IT infrastructure projects operations preferably in Data Centers Large IT Setup Mission Critical IT Infrastructure in Telecom Banking etc