Lead Software Development Engineer

About Delta Air Lines About the Company Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good In 2024 Delta was recognized by Fortune with a No 11 placement on Fortune s Top 50 Most Admired Companies list The company s strong management and commitment to providing elevated experiences and premium products also secured a No 1 ranking out of the eight airlines on the list Delta landed on TIME s inaugural list of the World s Best Companies coming in at No 12 - the only U S airline in the top 155 TIME s award is based on three criteria employee satisfaction revenue growth and sustainability Delta s people-first culture continues to be recognized earning the airline a spot on Fortune s 100 Best Companies to Work For list for the fifth year Delta is the only airline included on the 2024 list Additionally Delta earned a coveted spot on Fast Company s list of the Most Innovative Companies climbing from its No 8 spot in 2023 to No 2 in the travel category The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected About the Delta Technology Hub DTH Bangalore Delta has fast emerged as a customer-focused innovation-led technology-enabled business The Delta Technology Hub will contribute directly to these objectives Responsibilities Collaborate cross-functionally with business and other IT teams across Delta Champion development and integration standards best practices and their related deliverables Deliver processes and components that can be maintained by the business into the future using native Salesforce features and functions whenever possible Use GitLab for source control and understand how to properly deploy code between environments Design develop and deploy Apex classes triggers test methods and Lightning web components to meet the businesss requirements Debug existing code and improve legacy unit tests Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability Participate in the creation of documentation to ensure that no component or process is a closed system Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce Work to continually understand the new features added to Salesforces products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade Act with urgency and a sense of ownership in the broader scheme of Deltas success Support off-hours problems when they arise What you need to succeed minimum qualifications Bachelors degree in Information Systems Computer Science or related field 7 years of enterprise experience developing Salesforce com products A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects Experience in Service cloud-Must implementation Understanding of object-based model governor limits in Salesforce Experience in working with async and sync processes Proficient in advanced admin features - Example flows Dynamic forms REST-Must and SOAP integrations Good understanding and hands on experience - Object oriented programming Apex LWC Messaging in App on Web with Einstein bots Works well with individuals at all levels of Salesforce experience Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools Experience in debugging components and code built by other developers and understand how to get to the root of the issue Robust experience in Service Cloud features in an operationally-critical context Embraces diverse people thinking and styles Consistently makes safety and security of self and others the priority Complex cloud experience CRM analytics Experience Cloud Preferred Qualifications Exposure to diverse lines of business using Salesforce in different ways Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution Unafraid to offer suggestions if there may be a more efficient way to do something