Executive/sr. Executive

4 weeks ago


Noida, Uttar Pradesh, India Sinch Full time

We are Sinch Even if you don t know us by name or recognize our logo yet chances are you have used our products in one way or other We are leading global communication Platform cPaas provider - the connector between the two through our messaging voice and video solutions By year end Sinch will be close to 4000 employees in more than 50 countries with one of our engineering hub at Noida location Our APIs and platform deal with over 145 billion engagements annually Sinch 2nd largest cPaaS and messaging provider in the world is looking for a Executive Senior Executive - Technical Support at its Noida India location Are you up for the challengeThe essence of the role Review OPF PO Agreements prior to processing Oversee the SalesForce workflow and assign tickets to the appropriate stakeholders Keep track of the progress on new accounts Ensure adherence to the new account release checklist Monitor traffic and errors reported during troubleshooting Maintain and communicate updates on the new account release progress to both internal and external stakeholders Guarantee that service level agreements SLA and turnaround times TAT for new account releases are met and proactively address potential breaches of TAT Facilitate daily stand-up meetings among the technical support team NAM team and customer success team Keep access forms and documents up to date for ISO and other audits Requirements Who are youIn order to contribute in this role you have Provide back-office support Manage ticket creation and closure in the CRM Collaborate closely with the client-facing team Validate data Generate reports Big plus You ll stand out from the crowd if you have Relevant Work Experience Telecom Background Good presentation skills Public speaking skill MS Office and CRM platforms Benefits Training Development Private Health Insurance Work From Home Hybrid Subsidiary Lunch


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