Executive - Customer Support (1-3 Yrs) Jaipur (after-sales/customer Service)

3 weeks ago

Jaipur Rajasthan, India Specular Business Services Full time

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries resolve issues and ensure a seamless post-sales experience The ideal candidate should have excellent communication skills a customer-first mindset and the ability to handle pressure professionally Key Responsibilities - Handle incoming customer queries via phone email WhatsApp and other platforms - Provide accurate information about products services warranties and return policies - Coordinate with internal teams warehouse service R D to resolve customer issues - Maintain detailed records of customer interactions complaints and resolutions - Follow up with customers to ensure their issues are resolved and they are satisfied - Support order tracking replacement and refund-related queries - Manage CRM software for logging support tickets and updating status - Escalate complex issues to the relevant departments promptly - Share weekly reports on customer satisfaction and support metrics - Assist in collecting customer feedback and suggesting process improvements Required Skills - Strong communication and interpersonal skills Hindi English mandatory - Patience and problem-solving attitude - Familiarity with CRM tools ticketing software and MS Office - Ability to multitask and work under pressure - Basic knowledge of e-commerce and logistics will be a plus Qualification - Bachelor s degree in any field - Minimum 1 year of experience in a customer service support role preferred ref updazz com

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