CSE (Customer Support Executive)

6 days ago

Vishwakarma Industrial Area Jaipur Rajasthan, India Jaipur Global Services Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Job Title: Customer Support Executive (Voice & Chat)

Location: Jaipur (Work from Office)

Job Type: Full-time

Salary: ₹16,000 – ₹20,000 per month (based on experience)

Experience: Minimum 6 months – 1 year (BPO preferred)

Female candidates preferred

About Us

Jaipur Global Services is an ISO 9001:2015 certified E-commerce consultancy and Amazon & Flipkart SPN partner, trusted by 3,000+ clients globally. We provide end-to-end support including account management, cataloging, customer handling, and operations.

Job Summary

We are looking for a Customer Support Executive with prior BPO experience (voice and/or chat). The role requires excellent communication skills to handle customer queries, provide resolutions over calls/chats, and ensure customer satisfaction.

Key Responsibilities

  • Handle inbound & outbound calls and chat support professionally.
  • Resolve customer queries related to services and products.
  • Maintain high-quality communication and ensure customer satisfaction.
  • Update CRM/portals with accurate information after every interaction.
  • Meet daily/weekly performance targets (TAT, CSAT, SLA).
  • Coordinate with internal teams for issue resolution.

Required Skills & Qualifications

  • Graduate or pursuing graduation in any stream.
  • Minimum 6 months to 1 year of BPO/call center experience (voice/chat).
  • Excellent verbal and written communication (English & Hindi).
  • Basic computer knowledge & typing skills.
  • Customer-centric with patience and problem-solving ability.
  • Female candidates preferred.

Perks & Benefits

  • Salary: ₹16,000 – ₹20,000/month + Performance Incentives.
  • Fixed Shift (Day Shift).
  • PF & Health Insurance.
  • Paid Leaves & Leave Encashment.
  • Friendly & supportive work environment.

To Apply

Email your CV:

Call/WhatsApp:

Visit:

Job Types: Full-time, Permanent

Pay: ₹16, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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