Technical Field Operations Technician

4 weeks ago

Pune, Maharashtra, India Milestone Technologies Full time

IT Field Support Specialist We are seeking a skilled IT Field Support Specialist to join our team providing exceptional on-site support in fast-paced tech offices This role supports a globally recognized leader and we are looking for a stellar representative to deliver above-and-beyond service to our client Key Responsibilities Concierge-Level Customer Experience Deliver premium white-glove support to internal employees via face-to-face interactions chat and phone stressing the importance of high-quality service in every interaction Prompt Walk-Up Support Provide immediate and efficient assistance to users who visit the support desk ensuring a quality and timely resolution Proactive Communication Keep users consistently informed about the status of their IT incidents requests and problems maintaining transparency and service excellence User Education Equip users with knowledge of basic IT functions and new technologies to improve their efficiency ensuring quality understanding and adoption Network Connectivity AV VC Troubleshooting Diagnose and resolve issues related to digital authentication remote access secure Wi-Fi wired network connections and Audio Visual Video Conferencing AV VC systems guaranteeing reliable and high-quality performance Software OS Support Offer technical support for a wide array of applications and tools including Office Suite RSA Okta Zoom WebEx Jabber and both Mac and Windows operating systems always aiming for top-tier support quality Inventory Management Maintain accurate local inventory conduct regular stockroom audits and manage stock levels effectively contributing to overall service quality and efficiency Hardware Lifecycle Management Handle hardware recovery for departing employees and laptop replacements and coordinate e-waste disposal services ensuring smooth and quality-controlled processes This role requires a proactive individual who can independently manage AV VC support troubleshoot issues promptly and maintain high-quality service standards Skills Summary Proficient in Windows 7 10 Enterprise Environment and Mac OS X El Capitan Sierra Catalina Excellent multi-tasking time management and ability to thrive in fast-paced high-pressure environments Flexible and resilient adaptable to high-change environments and open to new concepts processes Strong verbal and written communication skills for customer interactions with a friendly and sociable personality Working knowledge of Active Directory and basic AD administration Minimum 1 year of inventory management experience and 2 years of imaging and deployment experience Knowledge and experience with ServiceNow JAMF BigFix and other device management service delivery software

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