Engine Field Service Technician

**DESCRIPTION**

**Key Responsibilities**:

- **Customer Relations**: Establish and develop productive customer relations, ensuring prompt and efficient attention to customer needs.
- **Diagnostics and Repairs**: Use specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites.
- **Preventative Maintenance**: Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- **Issue Escalation**: Escalate unresolved issues to product specialists or supervisors.
- **Coaching and Development**: Coach and develop technicians and/or apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc.
- **Documentation**: Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
- **Sales and Service Opportunities**: Identify additional sales and service opportunities with customers.
- **Training**: Complete training in line with skill and business requirements.
- **Maintenance**: Maintain service vehicle and tools for cleanliness and proper operation.
- **Health and Safety**: Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, reporting any issues/incidents to site management and supervisors.

**RESPONSIBILITIES**

**Qualifications**:

- Apprentice Trained Engine Technician (preferred)
- Vocational diploma from a relevant technical institution
- Locally valid driving permit
- Licensing for compliance with export controls or sanctions regulations may be required.

**Competencies**:

- **Communicates Effectively**: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- **Customer Focus**: Build strong customer relationships and deliver customer-centric solutions.
- **Develops Talent**: Develop people to meet both their career goals and the organization’s goals.
- **Manages Complexity**: Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- **Manages Conflict**: Handle conflict situations effectively, with mínimal noise.
- **Self-Development**: Actively seek new ways to grow and be challenged using both formal and informal development channels.
- **Health and Safety Fundamentals**: Champion and model proactive health and safety behaviors.
- **Diagnostics Application**: Translate customer complaints to develop troubleshooting plans; use specialized equipment and software to isolate failed components and validate repairs.
- **Electronic Service Tool Application**: Identify and utilize the appropriate electronic tool set for service events; interpret results to determine next steps.
- **Engine Systems Interactions**: Analyze interactions of internal and external electrical and mechanical systems to diagnose and repair efficiently.
- **Product Repair and Maintenance**: Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time.
- **Service Documentation**: Create and verify customer, equipment, and technical information; document required information in the service management system.
- **Technical Escalation**: Obtain product technical issue information and utilize available resources; elevate issues to higher expertise levels as needed.
- **Values Differences**: Recognize the value that different perspectives and cultures bring to an organization.

**QUALIFICATIONS**

**Experience**:

- Significant 5+ years field service work experience required.
- Expert-level knowledge of and/or experience with Railway Engine/Equipements.
- Customer service experience
- Experience providing technical advice and coaching to more junior technicians (preferred)

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2402619

**Relocation Package** Yes