Sr Executive Logistics Complaint Mgt

3 weeks ago

Thane MH IN LANXESS Full time

Requisition ID 7130 Location Thane Mumbai Business Unit Group Function GF-GPL If the chemistry is right we can make a difference at LANXESS speed up sports make beverages last longer add more color to leisure time and much more As a leading specialty chemicals group we develop and produce chemical intermediates additives specialty chemicals and high-tech plastics With more than 13 000 employees Be part of it Sr Executive Logistics Complaint Mgt Complaint Handling Execute day-to-day IQOS transport complaints in collaboration with responsible IM Operations teams in 8D format based on related feedback from internal transport partners and external departments carriers Customer Complaint Resolution Addressing customer and transport complaints in IQOS by logging recording and processing complaints effectively and corrective actions ensuring that all necessary steps are taken in the software tracking the status of the complaint and monitoring the process Stakeholder Collaboration Collaborate with internal departments such as Logistics and Customer Service as well as external partners e g brokers carriers to enable timely solutions and ensure compliance with company procedures Insurance Claims Ensuring damage reports into the insurance program and enforcing recourse claims against the business units Record Maintenance Assist in maintaining records of transport and customer complaints collection of relevant information and documents Process Improvement Contributing to process improvement initiatives Effectiveness Evaluation Perform a final review to evaluate the effectiveness of corrective actions implemented by the involved process stakeholders ensuring that issues are resolved to satisfaction Create periodic reports for management review Requirements Work Experience 5 Years of experience Special Skills Strong in Communication Knowledge of SAP Logistical Compliant Management What we offer you Compensation We offer competitive compensation packages inclusive of a global bonus program and an individual performance bonus program Comprehensive Benefits We provide a variety of benefits to support your financial security health and wellbeing including retirement plans health programs life insurance and medical care Work-Life Flexibility We support you in maintaining a balance between working hours and personal life With our global Xwork program we offer flexible working arrangements in all countries in which we operate Training Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education training and knowledge through both formal and informal learning Diversity For us talent matters we welcome everyone who commits to our values We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness Therefore we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential Your contact person for questions is your recruiting team Papia Das

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