Manager - Demand Planning

Senior Manager Manager Demand Planning ERP Implementation About the Role The Senior Manager Manager Demand Planning ERP Implementation will be a critical dual-focused role responsible for forecasting and optimizing demand in our hyper-fast 10-minute food delivery Q-Commerce model while simultaneously leading the implementation and optimization of our new ERP WMS Warehouse Management System across our network of dark stores and warehouses This role requires a blend of deep analytical expertise exceptional cross-functional leadership and hands-on technical proficiency in supply chain systems Success will be measured by improving forecast accuracy reducing inventory holding costs shrinkage and obsolescence and ensuring the seamless on-time rollout and adoption of new supply chain technologies Key Responsibilities I Demand Planning Inventory Optimization 50 Forecast Accuracy Develop own and continuously refine short-term daily hourly and mid-term demand forecasts for all product categories SKUs across a dynamic network of dark stores Target and achieve industry-leading forecast accuracy metrics e g Weighted Mean Absolute Percentage Error WMAPE Data-Driven Modeling Leverage advanced statistical methods Machine Learning ML models and demand sensing techniques to predict volatile Q-Commerce demand drivers including weather local events promotions and real-time sales data Inventory Strategy Define optimal inventory levels safety stock re-order points ROP and lead times for all dark store and hub locations minimizing stockouts Out-of-Stock OOS while controlling spoilage and working capital S OP Leadership Lead the demand review cycle within the Sales Operations Planning S OP process collaborating with Commercial Marketing and Operations teams to align on a single consensus forecast Performance Reporting Design and maintain a suite of KPI dashboards e g Forecast Accuracy Inventory Days of Supply Fill Rate Stockout Rate to provide real-time visibility into the performance of the quick-commerce supply chain II ERP WMS Implementation System Management 50 Implementation Leadership Lead the end-to-end implementation of the new ERP WMS system within the warehouse and dark store network This includes requirements gathering system design configuration process mapping user acceptance testing UAT and go-live strategy System Integration Ensure the seamless integration of the ERP WMS with other core business systems including the E-Commerce platform Finance and last-mile delivery systems Process Transformation Map document and standardize all key supply chain processes e g Goods Receiving Putaway Picking Inventory Control Cycle Counting within the new system to drive operational efficiency and data integrity Change Management Training Develop and execute comprehensive change management and training plans for all end-users dark store managers warehouse staff supply chain analysts to ensure high system adoption and proficiency Post-Implementation Optimization Act as the internal system owner post-go-live managing system enhancements troubleshooting complex user issues and driving continuous improvement in system utilization to unlock full value Required Qualifications Skills Experience 5 years of progressive experience in Demand Planning Forecasting Supply Chain Planning or Inventory Management with at least 2 years in a quick commerce E-commerce or FMCG environment Technical Expertise Proven experience leading or significantly contributing to at least one full-cycle ERP WMS implementation e g SAP Oracle Microsoft Dynamics or specialized WMS Planning tools like Blue Yonder Kinaxis or a proprietary system Advanced proficiency in statistical forecasting models and tools Strong data analysis skills including expertise in SQL Python and advanced Excel Google Sheets modeling Experience with data visualization tools Tableau Power BI is a must Education Bachelor s degree in Supply Chain Management Logistics Operations Research Engineering Statistics or a related quantitative field Certifications Preferred APICS CPIM or CSCP or similar certification Key Competencies Adaptability Speed Ability to thrive in a high-pressure fast-paced 10-minute delivery environment where demand signals change rapidly Cross-Functional Leadership Exceptional communication influencing and stakeholder management skills to align technology teams senior leadership and operational teams Problem Solving Highly analytical with a demonstrated ability to resolve complex inventory and system implementation challenges using a data-first approach