System Engineer

2 weeks ago


Pune, Maharashtra, India Wipro Full time

Overview ServiceNow Senior Developer Tech Lead Roles Responsibilities include At least 8 years of experience in ITSM ITBM HRSD Business Process Consulting implementation in ServiceNow Architecture Design end to end platform roll out At least 4 years of experience in Development Configuration solutions evaluation Validation and deployment Demonstrated knowledge of core ITIL processes CMDB Incident Problem and Change Works with internal process managers and ServiceNow administrators to implement and support all ServiceNow modules Sound knowledge of Service Now application s integration with third party systems applications Ability to take initiative to identify the work required and either organising facilitating or performing the work Knowledge of web-based systems architecture service-based architecture enterprise application architecture as well as experience managing expectations and priorities Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs business constraints and technological realities Participates in the configuration of new applications or suites during planning development and rollout phases Contributes to the strategic development of new platform customizations as needed based on customer needs Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement Lead mentor and manage team of ServiceNow support analyst and engineers Oversee the resolution of technical incident and service request within the SLA Ensure root cause analysis RCA for recurring incidents and implement preventive measures Skills Required Should be able to lead and manage a team Hands-on experience with Glide Script JavaScript XML JSON and Web Service APIs Able to understand parse XML JSON and other data formats Understanding of HTML CSS AngularJS Bootstrap coding Experience on server side client side service portal way of coding of ServiceNow Certification Must have ServiceNow Admin Certified ServiceNow Implementation specialist in ITSM ITIL Foundation


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