Receptionist - Mumbai

Job Description Oliver Wyman is now looking to hire a Receptionist to join our growing team in India This role will be based out of our Mumbai office. Job Overview: The Receptionist in the Office Services department is responsible for providing administrative support to the business team and ensuring efficient day-to-day office operations. This role involves maintaining office services, security, managing office applications, communication, and providing exceptional client service. Key Responsibilities: Front Desk Management: - Greet clients and visitors with a warm and professional demeanor. - Manage and maintain a tidy and organized reception area to create a positive first impression. - Handle incoming calls, messages, and inquiries promptly and professionally. - Receive, sort, and distribute mail and deliveries. Client Service: - Ensure exceptional client service by addressing inquiries, providing information, and assisting with appointments or meetings. - Act as a liaison between clients and relevant staff members, ensuring smooth communication and addressing client concerns. Administrative Support: - Assist with administrative tasks, including scheduling appointments, managing calendars, and organizing meetings. - Prepare and distribute internal and external communications, ensuring accuracy and professionalism in all written and spoken interactions. Problem Solving and Creativity: - Display proactive thinking and creative problem-solving skills to efficiently handle unexpected situations and find innovative solutions. Reliability and Punctuality: - Maintain a consistent and reliable work schedule, adhering to all assigned shifts and demonstrating punctuality and dependability. Support, Communication & Troubleshooting: - Creating and circulating department communications and announcements. - Corporate AMEX card administration & escalations. - Manage car parking card distribution and parking policy briefings. - Liaise with the Facilities team for maintenance issues. - Implement Health, Safety, and Environment (HSE) processes and policies. - Assist with Zoom / Teams setup and troubleshooting any issues with the audio-visual setup. - Invoice processing raising requisitions/PO with vendor management. - Coordinate BCD travel services for hotel, flight, and car bookings when needed & handle escalations. - Manage the Office Services onboarding/offboarding process. - Handle office directory management and distribution. - Monitor and control access to the office premises, ensuring the safety and security of the workplace. - Follow established security procedures, including signing in and out of visitors and issuing visitor badges. - Manage meeting room bookings as well as room configurations for in-office meetings/trainings/events facilities set-up, catering, and IT coordination if A/V, if required. - Working closely with the IT department to ensure IT requirements are met throughout the office. - Office & building security access management. - Office occupancy tracking & reporting. - Maintain facilities tracker. - Co-ordinate with the horticulture vendor to maintain the plants in the office. - Managing order and delivery of pantry items. - Ordering snacks & maintaining the stock. - Coordinate with the lunch vendor to finalize the weekly menu and place the order. - Oversee the presentation of cutlery and food arrangements in both the snack area and the cafeteria. Soft Skills: - Attention to detail. - Flexible and goal oriented. - Proficient in written and spoken English, with impeccable grammar and communication skills. - Excellent organizational and multitasking abilities, with attention to detail and accuracy. - Strong interpersonal skills and a professional, friendly demeanor. - Ability to work independently and collaboratively within a team environment. - Problem solver with a creative mindset - Strong client service experience. - Excellent communication and negotiation skills - Capable of dealing with people at all levels in a multicultural environment, aligning clear expectations of requests and committed to executing deliverables to the highest standards Experience Required: - Minimum 3 years experience in a corporate Reception or Office Services position. - Experience in Financial Services, Management Consultancy and/or a Professional Services environment is a plus. Technical Skills: - Strong Word, PowerPoint, Excel and Outlook skills. - Video conferencing knowledge a plus. - Knowledge of smart office solutions is a plus. - Oracle knowledge advantageous.