Manager - Digital Transformation

4 days ago

Bangalore Karnataka, India Firstsource Solutions Full time

Firstsource Solutions is a leading provider of customized Business Process Management BPM services Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency deeper insights and superior outcomes We are trusted brand custodians and long-term partners to 100 leading brands with presence in the US UK Philippines and India Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare Telecommunications Media and Banking Financial Services Insurance verticals Our clientele includes Fortune 500 and FTSE 100 companies Job location Bangalore Position Manager- Business Transformation Division BPO Experience We are seeking a Manager with 2-4years of experience to drive process excellence and digital transformation in our outsourcing operations The role will focus on workflow improvement leveraging Lean Agentic AI Generative AI and automation tools while ensuring measurable gains in efficiency customer experience and margin optimization Key Responsibilities Lead and support process improvement initiatives using Lean Six Sigma and continuous improvement approaches Identify opportunities for designing AI-led transformation projects Agentic AI Gen AI RPA analytics and digital tools Partner with senior leaders and cross-functional teams to identify margin optimization opportunities and efficiency levers Track and report KPIs for productivity cost and customer satisfaction improvements Drive change adoption ensuring smooth implementation of new digital tools and processes Research emerging AI digital trends and recommend use cases relevant to operations Requirements 2-4 years of work experience in process excellence digital transformation or consulting Strong understanding of AI Gen AI use cases automation and digital experience tools Demonstrated ability to deliver measurable improvements in cost quality or customer satisfaction Skills Lean Six Sigma methodology practical application Analytical and data-driven problem solving Familiarity with digital enablers RPA AI chatbots Gen AI analytics tools Strong communication presentation and stakeholder management skills Curiosity and innovation mindset Qualifications MBA PGDM mandatory in Operations Strategy or related specialization Lean Six Sigma Green Belt certification preferred Additional certifications in Project Management PMP Agile or AI automation tools will be an advantage Disclaimer Firstsource follows a fair transparent and merit-based hiring process We never ask for money at any stage Beware of fraudulent offers and always verify through our official channels or firstsource com email addresses

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