Assitant Manager Senior Engineer Defect Analyst Pune

About VOIS About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Job Overview As an AWS Data Engineer you will be at the forefront of our data-driven initiatives Your role will involve designing and building scalable data solutions that help us meet our business goals You will work closely with diverse teams to develop and manage data pipelines build applications and streamline processes Your contributions will be crucial in delivering meaningful data insights and ensuring our data services run smoothly Kssistance Manager 1-5 Years We are looking for a Defect Manager who has experience working with telecommunication projects preferable Main tool used is ADO Jira MS TEAMS Bugzilla Slack Power BI etc Please be sure candidates that have this experience call it out in the resume Skills Experience Required Excellent oral and written communication skills with ability to interact with various levels within the company Possess the ability to lead and steer defect management meetings to achieve actionable outcomes Possess good working knowledge of software development lifecycle and agile methodologies Demonstrate experience of working in high pressure environments with strong time management and prioritization skills Ability to manage repeatable standard processes along with an ability to find own and resolve ad-hoc issues This role requires the candidate to be an excellent self-starter and be proactive and creative in identifying and clearing obstacles that may delay the defect resolution process The candidate must have the ability to adapt and learn from other extended team members and have the ability to establish strong relationships with cross functional teams and Rogers partners Have the ability to leverage those relationships for the purpose of influencing where appropriate and resolving any conflicts which may arise Ability to explain technical processes and articulate knowledge of the Defect Management process to a wide audience Technical understanding of End-to-End TELECOM products or OSS BSS architecture High comfort level of MS Office and experience with Atlassian Jira and HP ALM Responsibilities Accountabilities Lifecycle management of all defects within all SysTest Environment Performance Acceptance Test Environments Lead chair daily triage calls with representation from QA Testing Teams Technology Development Business Leads Development Leads etc and to provide clear minutes and actions Initiate and manage escalation process for any defects exceeding SLAs Maintaining absolute integrity of the defect database and ensure all changes to defect status are within the guidelines of the defect management process Develop weekly defect status reports and trending reports Identify and implement process tools improvements for defect prevention and or to improve defect resolution times Rigorous working on Problem Management Activity and maintain E2E tracking of each defect Triage defects by assigning appropriate priority determining ownership of the defect and routing the defect to the appropriate resource Collaborate with QA Testing and Release Change Management teams to maintain awareness of new code changes new test cycles ongoing automation test results and new defects bug fix scheduling and retesting Preferred Skills - Experience with AWS Big Data services like Amazon EMR and Kinesis - Familiarity with containerization technologies like Docker and Kubernetes - Knowledge of data visualization tools such as Tableau or Power BI VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey