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Key Responsibilities Business Maintain assigned MIS related activities To Manager return debit cards and cheque books To process transactions Processes Identifies opportunities for process improvements and remove process bottle necks Assess process health through key metrics identify broken processes that requires redesign Uses customer stakeholders feedback to continuously re engineer processes Successfully implements best practices into own team and migrate them to other teams units Uses customer feedback to continuously re engineer processes using digitization and straight through process approach Work with multiple teams Technology and Operations to arrive at the end state process Understands the various components in dept s financials and able to highlight improvement areas including contribution to cost-save measures Good understanding of the various components in the dept s financials and be able to plan initiatives to influence trends People Talent Understands the various components in dept s financials and able to highlight improvement areas including contribution to cost-save measures Good understanding of the various components in the dept s financials and be able to plan initiatives to influence trends Risk Management Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management Proactively identifies assesses and mitigates risk issues Establishes a clear well tested continuity plan Manages process requirements of risk mgmt framework Ensures appropriate follow through of audit findings Governance Elements of operational risk management Proactively identifies assesses and mitigates risk issues Establishes a clear well tested continuity plan Manages process requirements of risk mgmt framework Ensures appropriate follow through of audit findings Other Responsibilities To process transactions Handling return debit cards and cheque books Embed Here for good and Group s brand and values in India WRB Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Skills and Experience MS office English Qualifications Education - Graduate Training - MS Office Languages - English and Hindi About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 24438