Specialist - Training

Job Description R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone. Designation: Specialist Training (4I) - AR Follow Up Role type:Individual Contributor Essential Duties and Responsibilities: - Conduct new hire, refresher training on aligned process, domain, and tools - Conduct process knowledge tests, analyze results and publish findings - Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance - Achieve set targets on various training effectiveness parameters (level I, level II) - Be responsible for training batch management: - Adherence to learning plan - Maintain all batch data and reporting as per the pre-set process - Manage batch logistics - training invites, ID Request & Management - Take care of people's issues in the batch (performance, disciplinary, schedule adherence, EWS etc.) - On time referred to HR cases alignment (absconding, NCNS, training rejects) - Be an active and effective contributor in assigned projects (e.g., new work transition, any process of content creation and dissemination, etc.) - Continue with hands-on work processing for aligned processes for minimum 12 hours a month - Participate in client calls, understand process/tools changes or upgrades, prepare required - documentation for roll-out to the aligned process teams - Be accountable for self-development/learning, create & complete individual development plan for self, continuously stay invested to be a subject matter expert - Stay compliant with the HIPAA and other company policies/compliance Skill Set: Qualification and technical skills are required to execute the role. Candidate should be graduated and 2 years of exp in AR follow up role Technical Skills - Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes - Understanding of Online Payer Portals - Hands on in MS Office like: PowerPoint, Excel, and Word - Ability to use virtual communication platforms effectively like: Teams. - Experience levels required to execute this role - Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend, - middle, backend - as per role alignment) - Overall experience Maximum 5 years - Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills - Strong facilitation & presentation skills for both in-person & virtual environments - Understanding of basics of content creation Pre-requisite: - Should have overall 2+ years of experience in RCM Operations - Should have analytical skills & exhibit clear thinking/reasoning - Should be able to comprehend & well-articulated to present his/her thought process well - Should have excellent feedback and coaching skills Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: