Career counselor

3 days ago

Mumbai India Aliens Tattoo Full time

Job Description About Aliens Aliens Tattoo is a high-energy, vibrant, privately held organization with a remarkable 150 Cr. valuation. As one of the fastest-growing chains of tattoo studios globally, we deliver premium tattoo art and education services across India. Our Mumbai headquarters is home to 160+ team players from marketing, sales, support, customer delight, HR, IT, operations, finance, and beyond, all working together to create an unforgettable tattooing experience for our customers. At Aliens Tattoo, our secret sauce lies in our unique work culturean exciting blend of openness, transparency, creativity, and fun. We value integrity, personal growth, and continuous learning, encouraging every team member to own their successes and failures while striving to make a positive impact on the community. Join us and experience why Aliens Tattoo is more than just a companyit's a way of life. Role Overview At Aliens Tattoo School, a Career Counselor is the first point of contact for aspiring students. You will guide them from their first inquiry through enrollment, helping them find the right creative career path. Your role combines counseling, sales, and operations to ensure a smooth and inspiring experience for every student. Key Responsibilities Lead Management - Handle inbound and outbound calls using the Ozonetel dialer. - Manage leads in Zoho CRM with timely updates and follow-ups. - Maintain clean, accurate CRM records with notes and tags. Student Counseling - Understand student aspirations and recommend suitable courses. - Schedule and confirm career counseling presentations. - Pitch course offerings and handle objections to close enrollments. Sales & Target Achievement - Achieve daily, weekly, and monthly targets for presentations and enrollments. - Maintain a high-conversion pipeline of student leads. - Encourage referrals, upgrades, and repeat enrollments. Coordination & Reporting - Coordinate with mentors, retention, and placement teams for seamless handovers. - Submit end-of-day reports on performance and pipeline status. - Implement QA feedback to improve communication and conversions. Expected Outcomes - High conversion rates from inquiry to enrollment - Achievement of monthly revenue and enrollment targets - Strong QA scores for communication and CRM accuracy Excellent student satisfaction reflected in high NPS Key Skills & Competencies - Excellent communication and interpersonal skills - Strong sales and negotiation abilities - Familiarity with CRM tools (Zoho), dialers (Ozonetel), and Google Workspace Goal-oriented and proactive in lead follow-up - Ability to multitask, prioritize, and manage time effectively - Deep understanding of the institute's courses and career options Tools You'll Use - Zoho CRM - Ozonetel Dialer - Gupshup Google Workspace (Docs, Sheets, Calendar, etc.) Ideal Candidate Profile - 13 years of experience in sales, counseling, or admissions (preferably in education) - Strong sense of ownership and accountability - Passionate about helping individuals find creative careers

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