Nexthink

2 weeks ago

Delhi, India Tata Consultancy Services Full time

Primary Skills

- Proactive Hardware & Software solving problems on End User Devices

1. Analysis of trends and recording current health status of End User Devices
2. Identification where and when the issue occurred and how many users are impacted
3. Analysis of the events in timeline to identify root causes of issues very quickly
4. Cooperation with various technical teams on root cause analyses and remediation plans
5. Resolution of issues discovered.
6. Documentation of findings and recommendations

- Reporting
- Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
- Providing input for collector packaging and assist in deployment scenarios
- Perform ongoing maintenance
- Check the Appliance health (CPU, Disk & Memory Utilization)
- Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
- Maintaining customer specific EUCA documentation updated
- Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
- Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts

Secondary Skills

- ITIL Certification
- Very good knowledge of MS Windows 7, 8 and 10 platforms’ administration
- Knowledge of Active Directory 2008 and 2012
- Understanding of GPO configuration and management
- Experience with troubleshooting, diagnosing and fixing OS and AD related issues
- Understanding of TCP/IP networking
- Understanding of DNS, DHCP services
- Strong analytical skills
- Experience with analyzing system logs, events, and monitoring alerts
- Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents
- Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
- Knowledge of ITIL Processes
- Capability to understand and write technical documentation
- Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage
- Knowledge of PKI and PowerShell scripting will be highly appreciated

  • Nexthink

    2 days ago

    New Delhi, India Tata Consultancy Services Full time

    Role: NexthinkLocation: BangaloreExperience: 4-6 YearsRequired Skills:Strong knowledge in Nexthink:- Nexthink Query Language (NQL): Proficiency in NQL for creating and managing queries to extract meaningful insights from data. - Strong analytical skills to interpret data and generate actionable insights. - API Integration: Experience with Nexthink APIs to...

  • Nexthink Administrator

    2 weeks ago

    Delhi, India People Prime Worldwide Full time

    Nexthink AdministratorAbout the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital...

  • Nexthink Admin

    3 weeks ago

    Delhi, India People Prime Worldwide Full time

    About the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.Locations :...

  • Nexthink SME

    16 hours ago

    New Delhi, India Tata Consultancy Services Full time

    Nexthink SME Locations: Delhi / Hyderabad / Mumbai / Bangalore Experience: 4-9 Years.Skills Must-HavePlatform Administrator: - Manage the Nexthink platform's day-to-day operations, including Collector deployment, Engine configuration, and Portal maintenance. Technical Skills: - Customize the Nexthink platform, including dashboards, alerts, and remote...

  • Nexthink SME

    2 days ago

    New Delhi, India People Prime Worldwide Full time

    About Company: Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology...

  • ▷ [Immediate Start] Nexthink

    3 weeks ago

    Delhi, India People Prime Worldwide Full time

    Nexthink JD-Nexthink SME Proven experience with Nexthink Experience with Nexthink integrations particularly with Service Now Knowledge of Nexthink APIs and connectors Strong skills in NQL queries Nexthink Query Language dashboards remote actions s and diagnostics Monitoring DEX Scores creating recommendations for improvement Understanding of the Nexthink...

  • Nexthink Administrator

    2 days ago

    New Delhi, India Tata Consultancy Services Full time

    Role: Nexthink AdministratorRequired Technical Skill Set: Nexthink, PowershellLocation: Chennai, KochiExperience: 7 to 12 yearsResponsibilities- Experience in configuring new instance and administering the same. - Analyse the reported data and identify the potential ways to improve the device performance. - Able to troubleshoot the issue with data reported....

  • Nexthink Administrator

    4 days ago

    New Delhi, India Tata Consultancy Services Full time

    Role: Nexthink Administrator Required Technical Skill Set: Nexthink, Powershell Location: Chennai, Kochi Experience: 7 to 12 yearsResponsibilities Experience in configuring new instance and administering the same. Analyse the reported data and identify the potential ways to improve the device performance. Able to troubleshoot the issue with data reported....

  • Nexthink

    4 days ago

    New Delhi, India Tata Consultancy Services Full time

    Primary Skills Proactive Hardware & Software solving problems on End User Devices Analysis of trends and recording current health status of End User Devices Identification where and when the issue occurred and how many users are impacted Analysis of the events in timeline to identify root causes of issues very quickly Cooperation with various technical teams...

  • Nexthink

    2 weeks ago

    delhi, India Tata Consultancy Services Full time

    Primary Skills Proactive Hardware & Software solving problems on End User Devices Analysis of trends and recording current health status of End User Devices Identification where and when the issue occurred and how many users are impacted Analysis of the events in timeline to identify root causes of issues very quickly Cooperation with various technical...