Operation Performance Management Analyst

Job Category Operations Support Description As a Business Analysis Associate I within the Operations Performance Management team you will play a pivotal role in generating analytical insights that significantly influence the financial performance of the Collections organization across Card Overdraft and Auto lines of business You will develop comprehensive data expertise to support cross-line performance monitoring and analysis forge strong partnerships with key stakeholders and utilize your understanding of data to craft compelling business narratives that drive decisions and strategic direction Job Responsibilities Support daily operations and tasks related to specific functional areas or business partners Create business review decks weekly updates and ad-hoc communications for presentation to senior leaders and team members Ensure projects are completed within established timelines Participate in cross-functional teams to drive initiatives Assemble data build reports dashboards and provide innovative solutions for business partners Identify risks and opportunities proposing solutions to unlock value Required Qualifications Capabilities and Skills Over 5 years of professional experience in business and relevant MIS Technology roles Strong understanding of business operations and procedures with the ability to connect them to business fundamentals Proficiency in sourcing data from multiple locations integrating them and providing actionable information for reporting or analysis Eagerness to learn and adapt to new technologies Open-mindedness to diverse perspectives Ability to anticipate and resolve customer and general issues with urgency Expertise in using advanced statistical tools such as regression analysis and interpreting correlation coefficients Ability to interpret business trends propose solutions to improve them and identify gaps with recommendations Knowledge to incorporate other business areas in analysis and solutions such as inventory strategy and contact management Experience in reporting and data analysis development with the ability to meet strict deadlines Strong proficiency in SAS Alteryx SQL and advanced Excel Preferred Qualifications Capabilities and Skills Prior experience in Collections Operations is preferred Bachelor s degree or equivalent is required About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction We offer a broad array of credit cards to meet the needs of individuals and small businesses including Chase-branded and co-branded cards in partnership with well-known companies and organizations Merchant Services is a leading provider of payment fraud and data security for companies capable of authorizing transactions across global currencies