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Helpdesk Associate

1 month ago

Noida, Uttar Pradesh, India NTT DATA Full time

Req ID 285856NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Noida Uttar Pradesh IN-UP India IN Requirements Helpdesk Sr Associate at Grade-5 position in Service Desk Must be a Graduate B Tech B E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description Provide L1 5 technical guidance in activities associated with identification prioritization resolution of reported problems through Phone Email Chat Activities include recognition research isolation resolution follow up steps Typically the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure Strong troubleshooting knowledge of MS Windows PC Hardware Internet Explorer MS Office COTS applications etc Sound knowledge of ITIL best practices around Incident Request Management procedures About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services including cloud data and applications headquartered in Texas As part of NTT DATA a 30 billion trusted global innovator with a combined global reach of over 80 countries we help clients transform through business and technology consulting industry and digital solutions applications development and management managed edge-to-cloud infrastructure services BPO systems integration and global data centers We are committed to our clients long-term success Visit nttdata com or LinkedIn to learn more NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law We are committed to creating a diverse and inclusive environment for all employees If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team NTT Data