Senior Operations Manager, Competitor Monitoring Team

Job Description

This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world&aposs largest internet retailers. Amazon.com Inc. seeks to be Earth&aposs most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 21 countries, offering millions of products in more than 40+ categories worldwide, and we still like to work hard, have fun and make history. The Competitor Monitoring Team (CMT) is part of WW pricing & promotions which has teams and processes based in India. The organization is responsible for providing business intelligence & competitive pricing inputs for millions of items sold on Amazon worldwide.

Job Description

Senior Operations Manager is a key role within CMT Operations team, and the leader is responsible for managing deliverables across Consumables, National Brands and DTC coverage for NA3 Marketplaces (US, CA & MX). The leader will own CMT deliverables across business and people metrics through a team size of 300+ employees operating from Bangalore (India). Every year, the selection in addition to Amazon catalog (Earth&aposs largest selection) coupled with changing competitive dynamics in the market segment puts the onus on this leader to define scalable and efficient strategies and processes to stay competitive for the business function he/she owns. The leader will work with various business and technology teams working backwards from customer problems by developing operational processes, driving alignment to deliver business results through innovation to deliver positive Customer impact. As part of the leadership team, you will contribute in driving excellence in our pricing algorithms and strategies. Operationally, you will be responsible for delivering results through efficient, timely and accurate processes to ensure Amazon&aposs price competitiveness by relentlessly managing input & output metrics, drive continuous improvements and hold a process governance. You will manage Manager of managers across Operations Managers, business analytics & program families as well as a large operations staff which will include talent management, coaching, people development, retention, growth and connection metrics. Additionally, you will be responsible for hiring new talents. This role will also demand regular interaction with Senior Leadership within the function and cross functionally. You will be required to influence business decisions using data, judgments and well authored documents. Importantly, this role will require the leader to have the ability to effectively articulate ideas/proposals in a written format (usually documents) with necessary data to support.

Ideal Candidate Profile

- 8-10 years experience of managing complex business processes at scale.
- Good Communication and influencing skills with an ability to deal with a fast-paced environment.
- Experience in defining, developing and using metrics to drive the vision and manage the business.
- Hands-on experience in operations governance with an ability to work with data and create inferences.
- Encourage the culture of self-service in accessing data.
- Demonstrated record of team building and execution in a high volume operational environment.
- Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.
- Must be metrics driven, detail oriented and a vision to scale the business.
- Proven track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes.
- Ability to work effectively & independently in a fast-paced environment with tight deadlines.
- Experience of handling large people organizations, previously should have experience of managing Managers of Managers with skills in hiring and developing leaders.

Basic Qualifications

Bachelor&aposs degree in business, finance or operations management required.

12+ years of work experience with at least 4 years of people management and besides owning a complex and critical business process end to end. Experience of managing internal and / or external clients, and a good executive presence is required.

Preferred Qualifications

- Business analysis acumen, with substantive experience measuring the success of a complex business process and proposing new business opportunities.
- Operational support and passion, with experience in establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly operational problems.
- Has a track record of communicating worldwide with executives and non-technical leaders, experience with multi-national companies, and dealing with customers across the world.
- Outstanding attention to detail; Exceptional problem solving & analytical skills.

MBA or six sigma certification is preferred.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&aposre applying in isn&apost listed, please contact your Recruiting Partner.

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