Oracle HCM Helpdesk Analyst
7 hours ago
Job Description Job Title: Oracle HCM Helpdesk Analyst Location & Work Model: Remote Department: Global Customer & IT Support About the Role: Join our global support team as the first point of contact for our US-based users. You will be instrumental in providing timely, clear, and effective technical assistance, ensuring a seamless and positive customer experience. Your exceptional communication skills are the key to success in this role. Key Responsibilities: - Provide Tier 1 technical support via phone and chat, acting as the initial point of contact for incoming user queries and issues. - Perform accurate diagnostics, troubleshoot basic hardware, software, and network issues, and escalate complex tickets to Tier 2 teams with detailed notes. - Log, track, and manage all incidents and service requests using our IT Service Management (ITSM) tool, ensuring accurate and timely documentation. - Adhere to established Service Level Agreements (SLAs) for response and resolution times. - Maintain a high standard of customer service, demonstrating empathy, patience, and professionalism in all interactions. Must-Have Qualifications: - 1-3 years of proven experience in a technical contact center, help desk, or IT support role. - Exceptional, clear, and fluent English verbal communication skills are non-negotiable. - Proven ability to understand various English accents, including American Southern accents. - Excellent written English skills for professional ticket documentation and chat/email support. - Customer-focused attitude with strong problem-solving and active listening abilities. - Ability to work flexible shifts to provide coverage during core US business hours.
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Oracle Fusion Hcm Functional
1 week ago
India Oracle Full timeOracle Fusion HCM Functional Consultant/Functional lead- Minimum 5 to 12 years of experience in Oracle Fusion HCM Functional Consultant. - Relevant experience should be a minimum of 5 years in Oracle Fusion HCM Functional, rest can be in Peoplesoft or EBS. - Should have implemented at least 2 projects as a Fusion HCM Lead - Should have expertise in any of...
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Oracle Fusion Hcm Functional
1 week ago
India Maneva Consulting Full timePlease find below 2 JDs for HCm req. 1 - HCM JD - **Job Description**: - Responsible to **lead** end to end Oracle fusion implementation/rollout projects - To lead the overall solution from Oracle fusion functional Human capital perspective for complex projects - Good Business Knowledge on Oracle Cloud/Fusion HCM Modules like (**HCM Cloud ORC and Helpdesk...
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Subcontractor- HCM Helpdesk
1 week ago
India Birlasoft Full timeJob Description Area(s) of responsibility Functional Product Owner Case Management will play a key role in ensuring business transformation program objectives are realized by leveraging the power of digital technology. This position will sustain and optimize case management functionality and processes. It is the functional interface between stakeholders and...
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Oracle HCM Functional Consultant
2 days ago
Bengaluru, India Birlasoft Full timeJob Description JD Oracle Fusion Compensation, Helpdesk and Benefits Position Overview We are seeking a talented and experienced Oracle Compensation, Benefits and Helpdesk Consultant to join our team. The ideal candidate will have a strong background in Oracle Compensation, Benefits and Helpdesk implementation and support. As an Oracle Compensation, Benefits...
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Fusion HCM Functional
2 weeks ago
India Oracle Full time ₹ 10,00,000 - ₹ 20,00,000 per yearDescriptionJob description displayed in the job posting Oracle Fusion HCM Functional Consultant/Functional lead/Techno- Functional and must have Fast Formula. Minimum 6 to 20 years of experience in Oracle Fusion HCM Functional. Relevant experience should be a minimum of 6 years in Oracle Fusion HCM Functional, rest can be in Peoplesoft or EBS....
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Fusion HCM Functional
5 days ago
India Oracle Full timeDescriptionJob description displayed in the job posting Oracle Fusion HCM Functional Consultant/Functional lead/Techno- Functional and must have Fast Formula. Minimum 6 to 20 years of experience in Oracle Fusion HCM Functional. Relevant experience should be a minimum of 6 years in Oracle Fusion HCM Functional, rest can be in Peoplesoft or EBS.Should...
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Oracle Fusion HCM Functional
1 week ago
India Oracle Full timeJob Description We are looking for an accomplished Oracle Fusion HCM Consultant who can lead from the front-guiding clients through complete implementation cycles and delivering robust, scalable HCM solutions. This role is ideal for consultants who enjoy ownership, solution design, client leadership, and driving best-practice adoption. As a senior member of...
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Oracle HCM Functional
4 days ago
India Birlasoft Full timeJob Description Area(s) of responsibility Position Overview JD Oracle Fusion Compensation, Helpdesk and Benefits We are seeking a talented and experienced Oracle Compensation, Benefits and Helpdesk Consultant to join our team. The ideal candidate will have a strong background in Oracle Compensation, Benefits and Helpdesk implementation and support. As an...
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Fusion HCM Functional
7 days ago
India Oracle Full timeDescriptionWe are looking for an accomplished Oracle Fusion HCM Consultant who can lead from the front—guiding clients through complete implementation cycles and delivering robust, scalable HCM solutions. This role is ideal for consultants who enjoy ownership, solution design, client leadership, and driving best-practice adoption.As a senior member of our...
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Lead Oracle HCM Analyst
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Overhead Door Global Capability Center Full timeJob Title: Lead Oracle HCM AnalystLocation: BangaloreExperience: 10+ YearsI. Job Summary:The Senior Oracle HCM Analyst will be a strategic member of the IT Enterprise Applications team, responsible for leading the implementation, enhancement, and ongoing support of the Oracle Cloud HCM suite. The role covers modules such as Core HR, Payroll, Benefits,...
