Sr Specialist

Job Description

About The Company

Mastercard is a leading global technology company in the payments industry, dedicated to connecting and powering an inclusive digital economy that benefits everyone, everywhere. With operations in over 200 countries and territories, Mastercard enables individuals, businesses, and governments to transact securely, simply, and efficiently. The company continuously innovates to provide a wide range of digital payment solutions, fostering financial inclusion and economic growth worldwide. Through strategic partnerships, cutting-edge technology, and a commitment to security, Mastercard strives to create a more sustainable and prosperous future for all.

About The Role

The Senior Specialist, Product Strategy and Operations at Mastercard will play a pivotal role in the development and execution of the Ethoca Consumer Clarity product. This position is responsible for managing the tactical aspects of product development, working closely with cross-functional teams including development, operations, marketing, and customer support. The candidate will oversee the end-to-end delivery of product features, ensuring alignment with strategic goals and customer needs. Responsibilities include coordinating requirements from various stakeholders, maintaining product backlogs, and supporting go-to-market initiatives. The role requires a strong focus on process management, quality assurance, and data-driven decision-making to enhance product performance and customer satisfaction.

Qualifications

The ideal candidate will possess a bachelors or masters degree in Product Management, Data Science, Statistics, or a related field, along with proven experience in product discovery, development, and commercialization. Experience working with external vendors or delivery partners is essential, with a demonstrated ability to manage timelines, deliverables, and stakeholder expectations effectively. Knowledge of the payments industry, ecommerce, dispute resolution, or fraud management is a plus. Technical proficiency in SQL, Python, and Business Intelligence tools such as Tableau, Power BI, or Domo is highly desirable. Strong analytical skills, organizational abilities, and excellent communication skills are required to articulate complex ideas to both technical and non-technical audiences. The candidate should be adaptable, eager to learn new technologies, and capable of thriving in a fast-paced environment.

Responsibilities

- Support the execution of core product workstreams, engaging with internal teams, vendors, and contractors to ensure timely and quality delivery.
- Own documentation, quality assurance processes, and regular progress tracking to provide visibility into project status, blockers, and key metrics to stakeholders.
- Lead status review meetings, coordinate activities across different time zones, and facilitate go-to-market strategies in collaboration with operations, engineering, and market teams.
- Collaborate with product management, development teams, customers, and other stakeholders to gather, validate, and prioritize requirements.
- Maintain and refine the product backlog, ensuring alignment with strategic objectives and agile best practices.
- Execute the product roadmap within Agile frameworks, managing iterations, planning sprints, and delivering incremental value.
- Work closely with operations and data teams to ensure successful product releases, monitor performance, and implement improvements.
- Develop comprehensive training materials, user guides, and documentation to promote product adoption and user engagement.
- Support data extraction, transformation, and loading processes to facilitate business intelligence and analytics, with the ability to create and maintain data dashboards as an advantage.

Benefits

Mastercard offers a comprehensive benefits package designed to support the health, well-being, and professional growth of its employees. This includes competitive salary packages, health insurance, retirement plans, and paid time off. Employees have access to ongoing training and development programs, fostering continuous learning and career advancement. Mastercard promotes a collaborative and inclusive work environment, encouraging innovation and diversity. Additionally, the company provides flexible work arrangements and wellness initiatives to support work-life balance. Employees also benefit from various employee recognition programs and opportunities to participate in community engagement activities.

Equal Opportunity

Mastercard is an equal opportunity employer committed to fostering an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by applicable law. We believe diversity drives innovation and excellence, and we are dedicated to creating a workplace where everyone can thrive and contribute to our mission of powering economies and empowering people worldwide.

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