Customer Support
2 days ago
Job Description We are seeking a highly customer-focused individual for the Customer Support (Chat) role at KVC Consultants Ltd. In this position, you will be responsible for providing excellent customer service in a friendly and courteous manner through chat, promptly addressing inquiries, and ensuring immediate resolution of customer concerns. Roles and Responsibilities: - Provide splendid customer services to customers in a friendly and courteous manner at all times via chat. - Adhere strictly to quality and compliance guidelines in all interactions. - Demonstrate the ability to make quick decisions and respond to customer inquiries promptly, ensuring all concerns are resolved immediately. - Handle multiple chat conversations simultaneously while maintaining high service quality. - Document customer interactions and resolutions accurately in the system. - Escalate complex issues to the appropriate team when necessary. - Stay updated on product knowledge and service procedures to provide accurate information. Skills Requirement: - Strong written communication skills, including excellent grammar, spelling, and punctuation, for effective chat interactions. - Strong interpersonal and listening skills. - Must possess excellent verbal communication skills (for internal communication and training purposes, though primary external communication is chat). - Proven customer service background. - Ability to take quick decisions and respond promptly to customer inquiries. - Problem-solving skills to address customer issues effectively and efficiently. - Ability to work in a fast-paced environment. QUALIFICATION: - Graduate or Undergraduate.
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Customer Support Executive
2 weeks ago
Chandigarh, Chandigarh, India SGK Business Support Services Full time**Key Responsibilities**: - Assist customers in understanding product features, services, and troubleshooting issues. - Resolve customer complaints, issues, and requests in a courteous, efficient, and empathetic manner. - Provide accurate product/service information and guide customers through the use of features and functions. - Document customer...
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Customer Support Advisor
1 week ago
Chandigarh, Chandigarh, India SGK Business Support Services Full time**Key Responsibilities** - **Issue Resolution**: Address and resolve customer complaints, issues, or queries in a professional and empathetic manner, offering suitable solutions or alternatives. - **Product Knowledge**: Stay informed on all product features, updates, and promotions to effectively assist customers. - **Record Keeping**: Accurately document...
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Customer Support Executive
3 days ago
Chandigarh, Chandigarh, India SGK Business Support Services Full time**Key Responsibilities**: - Troubleshoot issues and provide accurate solutions in a timely manner. - Maintain clear and detailed records of customer interactions using CRM systems. - Escalate complex issues to appropriate teams when necessary. - Provide feedback on recurring customer problems to help improve services. - Ensure customer satisfaction and...
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Customer Support Executive
2 weeks ago
Chandigarh, Chandigarh, India SGK Business Support Services Full time**Position**: Customer Support Executive **Location**: Plot No. 14, Aeren Building, IT Park, Chandigarh - 160001 **Employment Type**: Full-Time **Shift Timing**: 12:30 PM to 10:30 PM IST (10-hour shift) **Working Days**: 5.5 days per week **Probation Period**: 3 months **Cab Facility**: Not provided **Annual Increment**: Performance-based yearly...
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Customer Support Executive
1 day ago
Chandigarh, Chandigarh, India SGK Business Support Services Full time ₹ 1,80,000 - ₹ 2,40,000 per yearKey Responsibilities:Respond promptly and professionally to customer queries via phone, email, live chat, and social media.Troubleshoot issues and provide accurate solutions in a timely manner.Maintain clear and detailed records of customer interactions using CRM systems.Escalate complex issues to appropriate teams when necessary.Provide feedback on...
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Customer Care Executive
3 days ago
Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per yearPosition Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...
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Insurance Support
2 weeks ago
Chandigarh, Chandigarh, India Felcorp Support Full time ₹ 4,00,000 - ₹ 8,00,000 per yearFelcorp Support - Insurance DivisionModern collaborative team We're Hiring – Client Support Officers We're expanding our Insurance Support team at Felcorp Support and seeking motivated Support professionals at all levels, Freshers, Juniors and seniors.Key Responsibilities: Preparing, checking, and processing insurance documentation Assisting with policy...
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Customer Support
2 weeks ago
Chandigarh, Chandigarh, India SDP labs Full timeProofHub is a product of SDP Labs, loved by 85,000+ teams and businesses worldwide. ProofHub serves as an "All-in-one project management software" for your growing business needs. With ProofHub, your teams, clients, and all project communication stay in one place. Investing in too many different tools to run your business is unnecessary. Our project...
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Customer Support
2 weeks ago
Chandigarh, India AM Tech Networks Full timeAM Tech Networks is looking for a dynamic Customer Support Executive or Telecaller. Fresher and experienced both can apply, preferably female. **Requirements**: - Increase credit card Leads and Sales. - Communicating with customers and sales representatives. - Engaging with the customers to provide them with the necessary information and customer...
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Customer Support Executive
1 week ago
Chandigarh, Mohali, Panchkula, India Kabalikrut Group Full timeWe are looking for a Customer Support Executive to join our team and deliver exceptional service to our customers. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a positive experience across all touchpoints.