Process Improvement Specialist, Ww Returns
3 weeks ago
DESCRIPTION Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes launching global programs deriving customer insights and implementing solutions to address the gaps Key job responsibilities Works across team s to drive improvements to implement solutions for customer cost savings in process workflow and performance metrics Supports global projects and opportunities across the Returns org that are business critical Supports from medium to large complex cross-functional strategic projects and opportunities Prioritizes projects and feature sets evaluates and sets stakeholders expectations for WW marketplaces Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide Deliver multiple projects in program area or large challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and or organization goals Improves efficiency Identifies and tackles hard problems e g complex ambiguous undefined have significant business or security risk resolves issues and initiates corrective action as appropriate Possesses relevant understanding and experience on processes and workflow The role requires working from an Amazon facility for five days a week About the team Resolutions Customer Experience RCX is team within WW RR S that is dedicated to improve returns experience for our customers We provide returns self-service on Amazon website App for customers to choose from a wide selection of resolutions for any issues with their purchase We use communication channels like emails push notifications to keep customers informed of the progress on their return Through these tools and the returns policies we aim to delight our customers and increase their confidence in making a purchase decision We re looking for someone who has a passion for working in cross functional environment strong communication skills verbal written in addition to proven product management experience Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon BASIC QUALIFICATIONS Bachelor s degree or higher 5 years of relevant experience in either business consulting supply chain transportation logistics retail or similar field High analytical and rigorous approach to problem solving skills able to produce interpret and draw conclusions from data Cross-functional project management experience Skilled at gathering functional requirements and converting those into a realistic detailed functional spec and project plan PREFERRED QUALIFICATIONS Master s degree MBA preferred Certifications in Six Sigma and Lean Prior experience as a Lean or Six Sigma mentor Bachelor s degree in Engineering Operations or related field Experience with data visualization tools like Tableau and or experience with SQL QuickSight Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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Catalog Specialist, WWRR Science Annotation Team
2 weeks ago
Hyderabad, India Amazon Full timeIn the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people...
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Hyderabad, India Amazon Full timeIn the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people...
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Hyderabad, Telangana, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDescriptionIn the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to 'making zero happen' – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our...
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Catalog Specialist, WWRR Science Annotation Team
2 weeks ago
Hyderabad, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: In the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to 'making zero happen' - zero cost of returns, zero waste, and...
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Hyderabad, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: In the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to 'making zero happen' - zero cost of returns, zero waste, and...
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Hyderabad, Telangana, India Amazon Full time ₹ 2,00,000 - ₹ 5,44,000 per yearDescriptionIn the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to 'making zero happen' – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our...
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Returns Specialist
2 weeks ago
Hyderabad, Telangana, India Overseas IT Services Full time ₹ 1,04,000 - ₹ 1,30,878 per yearThe Returns Associate must provide high-class financial transactions, we're looking for someone who can take on challenges. We're searching for a Return Associate who has worked on both Customer Services and as process associate and has a proven track record of success. Must be familiar with the Product Return Process. You must read the whole job description...
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System Development Engineer I, WWR&R
3 days ago
Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per yearNot many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at WW RR&S is an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns...
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Hyderabad, Telangana, India Amazon Full time ₹ 1,80,000 - ₹ 2,40,000 per yearABOUT THE TEAM:The WW Selling Partner Services (SPS) vision is to enable every brand – from the small business with an idea to the large, multi-national corporation – to be able to thrive and grow into a global selling success. Our vision is not meant to encompass everything that we may do in the near-term, but it articulates a point of view on what we...
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System Development Engineer I, Amazon WWR&R
2 weeks ago
Hyderabad, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at Amazon.com.WW RR&S is an agile, innovative...
