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Urgent) Assistant Manager

4 weeks ago

Gurgaon, Haryana, India WNS Holdings Full time
Job Description

We are looking for an experienced Trainer to devise our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training Content Development Training Delivery (Culture, Domain Related Content, Customer Centricity, Specifics of Internal and external stake holder management, Initiative-taking approach and Following escalation matrix) Conducting Training Need Analysis Conducting Monthly PKTs Conducting New Hire and Refresher Sessions with an aim to enhance the knowledge and skills of the staff aiming at reducing the learning curve Recording exceptions pertaining to Clients and Segments Managing the Update Management Tracker and Recording the errors with corrective and preventive actions Work on RCAs for errors and coach the staffs. Conduct dip stick checks via audits and coach staff members regularly. Analyzing the process, proposing effective controls to avoid any financial and reputational impact

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