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▷ (Urgent Search) Business Analyst - Post-Sales Support
4 weeks ago
Job Description
Inviting applications for the role ofBusiness Analyst - Post-Sales support
In this role, you will be required to demonstrate analytical and research skills.
Responsibilities
- Customer Inquiries - Respond promptly to customer inquiries via phone or email
- Complaint Resolution - Address and resolve customer complaints effectively
- Order Status Updates - Provide customers with updates on their order status
- Product Support - Provide detailed information about products and services with Customer
- Feedback Collection - Gather customer feedback to improve service quality
- Relationship Building - Foster strong relationships with key customers
- Service Documentation - Maintain records of customer interactions and resolutions
- Cross-functional Collaboration - Cross-functional Collaboration with other departments to resolve issues
- Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making.
- Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.
- Able to be self-directed and work independently in order to meet and exceed goals.
- Work effectively in a team environment.
Qualifications
Minimum qualifications
- Bachelor's degree in business, Supply Chain, or Engineering or equivalent degree
- Excellent written and verbal communication skills
- Proficiency in MS office tools
- Aerospace background is preferred
- Prior experience in post-sales activities
- Ready to take new challenges.
- Ability to work under pressure and flexibility in working hours.
Preferred qualifications
- Prior experience in post sales is preferable.
- Knowledge of ERP systems like Oracle, Oracle Fusion, SAP is a plus
- Ideal industry experience includes heavy manufacturing, industrial engineering.
- Ability to work with minimum supervision in the cross-cultural environment.
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