Post Sales Executive
2 weeks ago
Job Title: Post Sales Executive
Company: Amaika Associates
Location: Kolkata
Job Summary
Amaika Associates is seeking a customer-focused Post Sales Executive to join our team in Kolkata. The ideal candidate will be responsible for maintaining strong client relationships, ensuring customer satisfaction after sales, and supporting clients with their requirements to build long-term loyalty.
Key Responsibilities
- Handle post-sales support and maintain regular communication with clients.
- Resolve customer queries, complaints, and service-related issues promptly.
- Coordinate with internal teams to ensure timely delivery of products/services.
- Build and nurture long-term customer relationships to encourage repeat business.
- Collect customer feedback and share insights with the sales and management teams.
- Maintain proper documentation and records of client interactions and follow-ups.
- Assist in cross-selling and upselling opportunities when applicable.
Required Skills & Competencies
- Strong communication and interpersonal skills.
- Customer service-oriented mindset with problem-solving ability.
- Basic computer knowledge (MS Office, email handling, CRM tools preferred).
- Ability to manage multiple client accounts efficiently.
- Self-motivated with a proactive approach.
Eligibility Criteria
- Minimum qualification: High School (12th Pass).
- Minimum 2 years of experience in sales or post-sales support.
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