Associate, Platform Observability

Associate Platform Observability Dynatrace - Pune India Want to work on global strategic initiatives with a FinTech company that is poised to revolutionize the industry Join the team and help shape our company s digital capabilities and revolutionize an industry Join Western Union as Senior Associate Technology Operations Western Union powers your pursuit The Associate Platform Observability has a significant role in realizing the vision of the strategy and ensuring that products and services are developed with the needs of our customers in mind This role has significance in system stability analysis and using insight from customers and colleagues worldwide to improve financial services for families small businesses multinational corporations and non-profit organizations Role Responsibilities To design implement integrate and maintain IT operations management AiOps platform and Monitoring functions using several tools at the core of Western Union technology world Liaising with different teams and stakeholders to understand business problems and requirements and subsequently build processes and solutions to achieve desired outcomes To make Western Union IT operations more effective and efficient by enhancing collaboration automation change event incident and problem management processes and capabilities Ability to work on medium-to-complete projects under limited supervision and able to prioritize workload to achieve the team goals Ability to query and analyze data to generate reports analytics and recommendations Document and manage audit related processes and tasks Interact with other internal departments to formulate recommendations and actions Role Requirements 3 years experience in monitoring Observability tools AIOps Development related technologies Design and implement integration of monitoring Observability tools AIOps with ServiceNow and Automation platforms You ll have knowledge of at least several tools Dynatrace OpenSearch Big Panda XMatters Evolven Micro Focus NNMi with experience in integrating implementing AIOps tools Hands on deep level knowledge using Dynatrace platform and ability to handle Dynatrace monitoring instrumentation and regular platform upgrades independently Good experience in Monitoring tools AIOps SRE AWS Development related technologies Exposure to AWS cloud with experience on at least one of several tools Micro Focus suite Big Panda AWS OpenSearch with experience in integration implementation Good knowledge of Ansible Git Jenkins and automation tools will have an added advantage Experience with Agile methodologies including the Scaled Agile Framework SAFe Strong communication skills with ability to interact with cross-functional roles Efficiency to manage and prioritize multiple projects and tasks independently Outstanding communication presentation and leadership skills We make financial services accessible to humans everywhere Join us for what s next Western Union is positioned to become the world s most accessible financial services company transforming lives and communities To support this we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers experiences by offering a state-of-the-art digital Ecosystem More than moving money we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward Just as we help our global customers prosper we support our employees in achieving their professional aspirations You ll have plenty of opportunities to learn new skills and build a career as well as receive a great compensation package If you re ready to help drive the future of financial services it s time for the Western Union Learn more about our purpose and people at Benefits You will also have access to short-term incentives multiple health insurance options accident and life insurance and access to best-in-class development platforms to name a few Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment Your India specific benefits include Employees Provident Fund EPF Gratuity Payment Public holidays Annual Leave Sick leave Compensatory leave and Maternity Paternity leave Annual Health Check up Hospitalization Insurance Coverage Mediclaim Group Life Insurance Group Personal Accident Insurance Coverage Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration learning and ideation whenever possible We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals By connecting face-to-face we are better able to learn from our peers problem-solve together and innovate Our Hybrid Work Model categorizes each role into one of three categories Western Union has determined the category of this role to be Hybrid This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location The expectation is to work from the office a minimum of three days a week We are passionate about diversity Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve We do not discriminate based on race color national origin religion political affiliation sex including pregnancy sexual orientation gender identity age disability marital status or veteran status The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws LI-HR1 LI-Hybrid Estimated Job Posting End Date 09-19-2025 This application window is a good-faith estimate of the time that this posting will remain open This posting will be promptly updated if the deadline is extended or the role is filled