Assistant Food And Beverage Manager

13 hours ago

Chennai, Tamil Nadu, India Marriott Full time

JOB SUMMARYPosition responsible for assigned food and beverage culinary operations Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goals CANDIDATE PROFILEEducation and Experience High school diploma or GED 3 years experience in the food and beverage culinary or related professional area OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 1 year experience in the food and beverage culinary or related professional area CORE WORK ACTIVITIESAssisting in Food and Beverage Operations Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service Provides excellent customer service to all employees Responds quickly and proactively to employee s concerns Uses coaching skills throughout the property Demonstrates self confidence energy and enthusiasm Motivates and encourages staff to solve guest and employee related concerns Ensuring Exceptional Customer Service Provides excellent customer service Responds quickly and proactively to guest s concerns Understands the brand s service culture Sets service expectations for all guests internally and externally Takes ownership of a guest complaint problem until it is resolved or it has been addressed by the appropriate manager or employee Follows up to ensure complaints have been addressed to the guest s satisfaction Develops a relationship with all guests to build repeated clientele internally and externally Additional Responsibilities as Assigned Complies with all corporate accounting procedures Assists GM as needed with annual Quality audit Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team Where timeless classics are woven with modern details Where business meets pleasure Where even when travelers are global they can experience the local As a member of the team you will become part of our united Four Points by Sheraton community where everyone is welcome we support each other and every hotel matters We provide exactly what guests need in an uncomplicated way If you are seeking opportunities to put guests at ease in a friendly genuine and approachable environment join our team In joining Four Points you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you

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