Operational Manager

3 days ago

Anantapur AP IN SYNERGSPARK INFOTECH Full time

We are seeking a dynamic and results-driven Operations Manager to oversee and manage our chat support team The ideal candidate will have 4-5 years of experience in chat or customer support operations strong leadership abilities and a passion for delivering excellent customer service You will be responsible for managing day-to-day team operations ensuring performance KPIs are met optimizing workflows and driving continuous improvements Key Responsibilities Manage and lead a team of chat support executives to deliver world-class customer service Monitor team performance using KPIs such as AHT FCR CSAT and response time Ensure adherence to SLAs and quality standards Conduct regular performance reviews coaching and training sessions Drive process improvements to increase efficiency and customer satisfaction Manage escalations and provide prompt resolutions to customer issues Collaborate with cross-functional teams including product QA and training teams Prepare and present performance reports to senior leadership Implement strategies for scaling the chat support function during peak periods Utilize chat tools and CRM platforms effectively for reporting and process automation Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Food provided Health insurance Provident Fund Schedule Day shift Monday to Friday Supplemental Pay Joining bonus Performance bonus Quarterly bonus Yearly bonus Ability to commute relocate Anantapur Andhra Pradesh Reliably commute or planning to relocate before starting work Preferred Experience Operations management 5 years Preferred Work Location In person Application Deadline 27 07 2025

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