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4 weeks ago


Bengaluru, India Webologix Ltd INC Full time

Job Position: ServiceNow Developer ITIL/ITSM Location: PAN. Experience: 5+ to 10+ Years Must have: ServiceNow ITIL/ITSM Expert Requirements: - ServiceNow Implementation Specialist (CIS ITSM), Admin (CSA) and Developer (CAD) - Certified on at least 1 ServiceNow Mainline certification e.g. CMDB, Discovery, Event, Workspace etc - Knowledge of ITIL methodologies and processes and modules such as Asset, Incident, Change, Problem, Knowledge, and Service Catalog, aligning IT services with business objectives. - Knowledge of Service Management (ITSM) processes, including Service Level Agreement (SLA) management and workflow monitoring, ensuring business objectives are met efficiently - Experience in Asset management and CMDB Implementation and Data Normalization. - Experience with Core module (Incident, Problem, Service Request, Knowledge, Change, Service Portal) and on Event management and Discovery Modules. - Ability to create and Modify Workflows with experience in agent workspace design and implementation. - Good at creating required information for Reporting, and Dashboards. - Hands on experience with Java Scripting. - Experience in application design, development and deployment with the Service-now platform. - Experience in migrating data from different tools into ServiceNow.



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