Events & Experiences Manager

4 weeks ago

Mumbai Maharashtra, India Jio World Centre Full time

KEY OBJECTIVES Manage the entire event lifecycle i e from the planning to execution and carrying out the post event evaluation Managing transactions and caseloads for clients Client Relationship Management Act as the main point of contact for clients understanding their needs and providing exceptional customer service Build and maintain strong client relationships through regular communication meetings and timely responses to inquiries Understand client objectives goals and expectations and ensure that these are effectively communicated to the internal teams Event Planning and Execution Collaborate with clients to develop event concepts strategies and objectives Coordinate with cross-functional teams including creative production and operations to ensure seamless execution of events Oversee the end to end event planning process including budgeting vendor management logistics and on-site coordination Bring synergies between IPs venues within brands its subsidiaries Client Satisfaction and Account Growth Ensure the successful delivery of events exceeding client expectations Proactively identify opportunities to enhance client satisfaction and improve service delivery Collaborate with the business development team to identify upselling and cross-selling opportunities contributing to account growth and revenue generation Reporting and Analysis Track and analyse client feedback event performance metrics and industry trends to identify areas for improvement and drive innovation Prepare regular reports and presentations for clients and internal stakeholders highlighting the key finding and recommendations SKILLS AND COMPETENCIES Ability to strategically influence the creative output and delivery of event execution at JWC In-depth understanding of Event curation Production and Brand Experience The ability to apply a Marketing mind-set and extending the organization s reach to newer audiences Proven track record of Project Management skills with the ability to gain critical insights Strong negotiation and liaising skills to influence a wide range of internal and external stakeholders A keen eye for impeccable event planning and execution QUALIFICATIONS Bachelors degree in arts mass media or management studies EXPERIENCE 5-6 years of experience in events planning developing pitches and managing client relations Previous work experience in events entertainment advertising companies with client creative facing roles Strong written and verbal communication skills Excellent copywriting and presentation skills

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