▷ 15h Left: Assistant Manager, Specialized Collections Legal

Job SummaryAs a Standard Chartered Collection Specialist you ll be a part of the Wealth and Retail Banking team and will play an important role within our Collections and Recoveries Unit You ll be the first point of contact for our customers have the opportunity to help our clients meet their financial needs and lead strategies to minimise our exposure to credit risk and save losses to the Bank About Wealth and Retail Banking Wealth and Retail Banking WRB serves more than 11 million clients in many of the world s fastest-growing markets Our client continuum spans from Mass Retail to Affluent including high-net worth clients served by our Private Bank We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits payments financing wealth management and personalised advice We also support small business clients with their business banking needs Key Responsibilities Communicate professionally and assist customers who are going through financial difficulties Maintain a positive customer experience by having empathy and the right negotiation techniques Provide the best suited financial solutions to help the customer back to financial wellbeing Collaborate with a high performing motivated team to meet and exceed targets Report adverse trends and patterns observed during collections activities to mitigate the credit risk Continuously improve the way of work by identifying process improvements and cost saving opportunities What s in it for you Comprehensive training to help you succeed grow and make a real impact Performance related reward and recognition A supportive team culture that values diversity and promotes inclusiveness Flexible work arrangements and work life balance this will vary by market A career with purpose working for a Bank proud to be recognised as a great place to work Skills and Experience Proactive attitude with excellent communication written and spoken interpersonal and problem-solving skills Experienced in providing outstanding customer service and skilled in active listening to establish and address customer concerns with respect professionalism and empathy Passion for achieving goals and solving challenges Ability to work in dynamic environments and diverse cultures Maintain professional appearance is organised and presents a positive image Proficient using Microsoft Office Language Proficiency - Country specific - Written and spoken - English and local language QualificationsGraduateAbout Standard CharteredWe re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offerIn line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 27514