QA - Pipeline req

Job Description

Job Title - Consultant/Senior Consultant - QA (TA)

As a Quality Analyst you will work in collaboration with regional leaders and teams, you will develop and execute the Quality Assurance (QA) roadmap and plan. Leveraging your expertise, you will assess challenges, create solutions, and deliver exceptional experiences for both clients and internal teams. You will identify and mitigate risks, while driving opportunities to enhance operational excellence, foster strong partnerships, and promote continuous account evolution, ensuring positive outcomes.

1) Auditing recruitment processes to ensure they align with established SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and client-specific requirements.
2) Identifying errors and inconsistencies in the recruitment process and recommending corrective actions.
3) Identifying areas for process improvement and recommending changes to enhance efficiency and effectiveness.
4) Developing and implementing quality control measures to prevent future errors. Embed a governance framework to monitor and mitigate risks, ensuring compliance and data integrity through audits and spot checks.

Roles & Responsibilities

1) Identify issues, analyze root causes, and work with leadership to implement solutions in collaboration with the account leadership.
2) Identify, track, and follow up on action plans from quality monitoring, escalating unresolved issues promptly.
3) Proactively address trends in aged requisitions and initiate hyper-care programs to resolve them.
4) Maintain up-to-date process manuals, process maps, and SOPs, ensuring they are easy to access and use.
5)Ensure strong document management and controls are maintained, including managing SharePoint structure and permissions.
6) Create and manage the QA roadmap and plan in collaboration with the KF account team, global QA, and client stakeholders.
7) Engage KF Centers of Excellence (CoEs) and global
8) QA to support and deliver on prioritized work in the roadmap.
9) Identify and manage project risks, dependencies, and issues, aligning with global QA and account leadership on project prioritization.
10) Ensure robust change management plans are in place and proactively identify improvement opportunities.

Experience & Qualification

1) Minimum 5-9 years of experience in recruitment/QA/Ops.
2) Any bachelor's degree
3) Extensive experience in recruitment delivery, whether as a recruiter, sourcer, or leader, with a solid understanding of recruitment operations and project management. 4) Experience in both internal recruitment and RPO (Recruitment Process Outsourcing) environments is highly desirable.
5) Strong understanding of recruitment processes and best practices, with the ability to drive performance and ensure governance across a large, dispersed recruiting team.
6) Demonstrated experience in leading teams to meet operational goals and standards.

Skills & Competencies

1) Proven expertise in project management and change management, with a successful track record of leading and implementing change initiatives in recruitment environments, ensuring continuous process improvements.
2) Extensive experience in identifying risks within recruitment operations and developing effective risk mitigation strategies to maintain smooth and compliant recruitment processes.
3) Strong ability to communicate observations, feedback, and improvements clearly, impartially, and constructively. Ensures feedback is actionable and delivered in a timely manner to all stakeholders.
4) In-depth knowledge of project Standard Operating Procedures (SOP), ensuring that feedback and quality analysis align with SOPs. Proactively ensures adherence to recruitment processes, minimizing errors and escalations.
5) Proven ability to provide guidance, support, and development opportunities to team members, including coaching on recruitment skills, process adherence, and continuous improvement initiatives.
6) Demonstrated desire to continuously evaluate and improve recruitment processes, driving efficiency and effectiveness while ensuring quality standards are met