Team Lead – Ground Operations
3 days ago
JD Team Lead - Ground Operations Locations Mumbai Hyderabad Delhi About Cityflo Cityflo is a daily commute company that provides a comfortable stress-free travel experience for corporate professionals as an alternative to driving With premium buses a simple app and caring customer service our passengers get the luxury of time in their busy schedules where they can read their book watch Netflix nap or simply soak in the view of the city We re bringing joy back to commuting and turning around urban traffic woes in a big way Today we run 400 buses and log 22000 daily bookings After having established a strong product-market fit and building a profitable business in Mumbai we ve expanded services to Hyderabad and Delhi where the commute problem is as urgent and exciting Over the next 1 year we plan to scale to 700 buses and 80 000 daily bookings across all cities Cityflo is well-funded by prominent VCs India Quotient Lightbox Ventures To know more please visit the links below Website https cityflo com App https bnc lt cityflo Cityflo Blog - https blog cityflo com Funding news- https shorturl at JVEGl Our journey through Covid-https bit ly 3wBiSZx About the Role The Team Lead - Ground Operations will be responsible for end-to-end management of ground operations across B2B and B2C services This role ensures service quality operational excellence SOP adherence and optimal utilization of resources to deliver a seamless commuting experience Key Responsibilities Operations ManagementManage the entire ground operations for B2B and B2C bus services Ensure daily on-ground execution including route adherence trip alignment and shift management Coordinate with drivers vendors and internal teams to ensure smooth operations Quality ComplianceMonitor and maintain bus quality standards including cleanliness punctuality and safety Ensure strict adherence to SOPs for operational excellence Conduct regular audits and inspections of buses and on-ground processes Address service deviations and implement corrective actions Resource OptimizationOptimize utilization of buses drivers routes and manpower to reduce operational costs Plan and manage shift rosters to ensure optimal coverage Minimize downtime and improve efficiency through data-driven decisions People Vendor ManagementLead and manage ground operations executives supervisors and field staff Manage vendor performance and ensure SLA compliance Handle escalations related to drivers routes or service disruptions Reporting CoordinationTrack and report key operational metrics on-time performance trip completion quality scores Work closely with cross-functional teams such as customer support tech sales and city heads Support expansion and onboarding of new routes clients and services Key Skills CompetenciesStrong understanding of transportation mobility operations Experience handling B2B B2C service operations Ability to build and enforce SOPs Excellent problem-solving and decision-making skills Strong people management and vendor coordination skills Comfortable working in rotational shifts and on-ground environments Experience Qualifications3-6 years of experience in ground operations logistics fleet or transport operations Prior experience in team handling is mandatory Bachelor s degree in Operations Logistics or a related field preferred Why Join CityfloHigh-ownership role with visible impact Opportunity to manage multi-city operations Fast-growing mobility startup with strong leadership exposure If this interests you or got a reference please share your profile at ashwini mahadik cityflo com
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