Business Operations Senior Analyst

Req ID 300542NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Business Operations Senior Analyst to join our team in Gurugram Haryxc4x81na IN-HR India IN AO - Business Operations Sr AnalystThe Client Management Services organization supports our NTT DATA Account Leaders in Contract Management Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales Forecasting ERP and Resourcing actions The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations administrative activities improving processes data compliance awareness within or across accounts providing proactive insights and supporting actions related to org-wide initiatives The AO Organization Business Support Team is responsible for overall contract setup and management support account operations tracking process compliance activities and client onboarding activities The AO Operations Sr Analyst Sr Analyst supports key processes for a portfolio of accounts reporting to the Operations Manager Sr ManagerJob Responsibilities The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash As part of daily production activities - Understanding and setting up newly received contracts projects in the system SAP Peoplesoft etc and performing their maintenance activities as and when required This requires accurately understanding and interpreting supporting documents Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer Constant reduction of unbilled items Delivering upon the SLAs and KPIs of the team from production standpoint Getting on calls discussions and meetings with Delivery managers Project Managers Vertical CFOs Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis Responsible for account operations tracking process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint Works with leadership team to provide feedback identifying training needs and perform root cause analysis for iterations escalations Works closely with different teams like resource mgmt revenue finance to ensure smooth month quarter year end closing process Technical Skills Proficient with MS office suite MS Excel MS outlook etc Ability to use systems effectively for Projects Time Resource management and other functions Experience Exposure on with SAP and Saleforce com will be an added advantage Functional Skills 5 to 6 plus years of experience in at least one of the process areas Project Time Contracts Invoicing AR is preferred Order management and master data management will be preferred Resource who has strong process Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team Lead 1 years of Operations or Back-office Support Services experience is preferred Strong communication verbal and written analytical skills and the ability to understand complex business problems and propose solutions Management Skills Self-managed individual who can effectively organize and manage activities drive attention to detail ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests requirements Maintaining SLAs and resolving issues within SLA Core Competencies Effective People Management skills with experience of independent team handling for at least 1-3 years Drive strong performance management within the team for achieving team targets maintaining optimum production standards and driving efficiency within the team Using Leadership skills and change management for advocacy of organisational objectives Strong business acumen with ability to drive zero surprise operations and un-interrupted production Using innovation and initiative as tools for driving process improvements Driving a strong channel of communication for effective stakeholder management Location - Gurgaon BangaloreAbout NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click