Senior Consultant

Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Role Summary We are seeking a BPM Service Solution Consultant Architect to join our BFS team This mid-level role is ideal for professionals who have hands-on experience in designing and delivering process solutions for clients in Retail Banking Card Operations and Payment Operations The ideal candidate will work closely with client stakeholders and internal teams to define design and develop compelling BPM solutions that drive operational efficiency digital transformation and business value Key Responsibilities Solution Design Architecture- Develop end-to-end BPM solutions aligned to client objectives in Retail Banking Card Services and Payment Operations - Collaborate with technology operations and transformation teams to design process flows SLAs controls and delivery models - Create operating models including onshore offshore hybrid and digital-first delivery strategies Presales Leadership Strategic Solutioning- Lead and mentor pre-sales teams in designing WNS solutions for both active RFX responses and proactive client pursuits - Develop compelling WIN themes and unique differentiators that highlight WNS s value proposition and competitive advantage - Form and coordinate agile solution response teams for RFI RFP submissions ensuring high-quality timely and client-aligned deliverables - Integrate WNS s full suite of capabilities including operations digital and analytics into cohesive solutions aligned with client business objectives - Drive end-to-end transformative solutioning focused on delivering differentiated and measurable client outcomes - Collaborate with cross-functional stakeholders to ensure solution feasibility scalability and alignment with delivery excellence Domain Expertise- Apply deep functional knowledge of retail banking operations such as account servicing KYC AML customer onboarding and lending support - Leverage strong understanding of card issuance card servicing chargebacks and dispute management - Bring insights on domestic and cross-border payment operations including wire transfers ACH SWIFT and regulatory requirements Market Development Capability Building- Identify transformation opportunities across client ecosystems and translate them into structured capability development use cases - Design and implement go-to-market GTM strategies in alignment with business growth plans and emerging market needs - Work alongside marketing teams to design targeted campaigns define priority segments and recommend digital channel enhancements including website optimization - Support preparation and submission of analyst surveys industry RFIs and sector benchmarks showcasing WNS s evolving capabilities - Present key analyst insights and competitive positioning updates to internal and client stakeholders - Partner with internal enablement technology and delivery teams to institutionalize best practices and build knowledge repositories for continuous improvement Key Qualifications Skills - Bachelor s degree in Finance Business Technology or related field - Post Graduate Diploma or MBA preferred - 6-10 years of experience in BPM ITO solutioning roles with a strong focus on BFS processes - Proven experience in designing and implementing solutions for Retail Banking Cards and Payments - Solid understanding of global banking regulations and compliance frameworks e g PCI DSS KYC AML PSD2 - Strong analytical documentation and presentation skills - Proficiency in process design tools e g Visio ARIS and working knowledge of digital tools and platforms - Excellent communication and client-facing skills experience in supporting sales pre-sales cycles preferred Qualifications PG Diploma or MBA